israel vila

customer service specialist

About

Management professional experience with emphasis on providing leadership & support, via hands on approach and directing various cross-functional teams with resource management capabilities; achieving and delivering effective enterprise process implementation & fulfillment, with business-focus, quality control and client service satisfaction.

Country

united states

City

kissimmee

Industry

telecommunications

Skill

cisa, leadership, information technology, powerpoint, information security, sdlc, cissp, data center, it audit, reporting and analysis, penetration testing, computer security, communication, supply chain management, vendor management, customer service management, team leadership, customer service oriented, process improvement, bilingual, vulnerability management, trainer, cism, cross functional team building, multiple project coordination, customer call help support, microsoft office, governance compliance, microsoft word, risk assessment, business continuity, sop management, network security, microsoft excel, cross functional team leadership, document management, time management, disaster recovery, information security management, security audits, iso 27001, asset control, project management, research, inventory management, virtual team support, security, metris reporting, pci dss, presentations, it management, audit assessment, business continuity planning, change control management

Experience

customer service specialist

jcpenney

2014-10 - Present · 12 yrs

As we reinvent ourselves to fit the diversity of America, we are looking for motivated, talented people who can emerge as Warriors in our organization. JCPenney offers an inclusive environment and culture where you can find and define yourself - your style, your purpose and your career. We know success is built from the inside out, and our associates are the heartbeat of our Company!