Isolda Marie Tilson

- Wedding Wire Couples' Choice Awards 2023 Winner - Consistent 5-Star Ratings on The Knot, Wedding Wire, Google and Facebook since 2001 - Featured in Multiple Publications - Leave No Trace Certified - Proud Member of Professional Photographers of America

- Promoted to Associate Wedding Photographer from Second Photographer on 3/1/23.

• Runway Show Photographer for Fashion Week Columbus, High Fashion Tea, Alternative Fashion Week, Columbus Weddings Show, and Fashion Meets Music Festival • In-House Fashion Photographer for Deja Couture, Designer Boutique in Washington D.C. 2005-2006 • 1st Place 4-H Winner in Film Photography 1997-2000 • Featured in Multiple Publications

- Designer for Fashion Presentations at Fashion Week Columbus, Gravity – Columbus, OH 9/2021 - Made 1,000+ face masks to provide aid during Covid-19. 3/2020-3/2021 - Designer, Backstage Manager and Choreographer at Alternative Fashion Week Collaboration Runway Show at Newport Music Hall - Columbus, OH 7/2017 - Headlining Designer for HighBall Halloween at Greater Columbus Convention Center – Columbus, OH 10/2014 - Featured Designer for Alternative Fashion Week at Strongwater Spirits – Columbus, OH 6/2014 - Operated retail fashion loft space featuring Vignette Womenswear RTW Collection - Short North, 2011 - Featured in Multiple Publications - Marymount University's Portfolio In Motion: Look Book Premiere in Arlington, VA 4/2007 – Portfolio Reviewed and Complimented by Guest Designer of the Year, Michael Kors

- Recipient of quarterly Five Keys Recognition awards, Chase Shared Values awards, and thank you cards from my managers for my contributions. - Advocated for Chase employees by amplifying their ideas and insights provided via Employee Feedback; ensured that the best ideas submitted were researched and considered by leadership - Expert in global collaboration with Stakeholders and Subject Matter Experts (SMEs) across all Lines of Business (LOBs); partnered with Executive leaders who were able to help bring employee insights to life and acted as a liaison to provide employees with the latest updates by creating PowerPoint presentations, marketing collateral and contributed to our team's "Actions & Insights" reports regarding improvements implemented, and recognizing submitters for their winning ideas. • Identified innovative ways to enhance our own processes to promote personalization, automation, efficiency and streamlined communication so that our team could more effectively act on Employee Feedback.

• Led and developed a team of 100+ Specialists as a Floating Team Lead serving all of the Retail Consumer Banking Customer Claims Division. Coached Specialists, created innovative coaching tools and provided supplemental resources to promote self-sufficiency, researched and resolved complex claims situations, acted as a resource of support for all employees on the floor by answering questions and taking ownership on escalated management calls, monitored performance via call audits to provide feedback on quality evaluations, identified site and team specific opportunities by compiling data and distributing weekly business reports regarding metrics and process gaps (via Excel and Word documents) to partner with Executive leadership in order to leverage coaching, utilize team strengths and opportunities to identify ways to motivate Specialists to succeed; which resulted in customer satisfaction and improvement of department processes and scorecard metrics across the Claims division. • Analyzed feedback submitted through the Demand Mitigation Team, researched existing business data to determine if the change request was beneficial and identified process changes to implement which resulted in improvement of performance and efficiency. Owned process changes by documenting/tracking job aid amendments and system enhancements, submitted Change Management Process Requests and created deck slides in PowerPoint for Executive Leadership to present to the line of business as well as my own presentations to Executive leadership and the Change Management Team. • Partnered with Recruiter to add talent to our department: reviewed resumes in Taleo, prescreened candidates with strong profiles demonstrating transferable skills to the Specialist I position. Managed the interview schedule, interviewed candidates, coached peer interviewers on utilizing critical thinking to make hiring decisions; resulting in the recruitment of customer-focused Specialists that demonstrated Chase Values.

• Promoted to a Team Lead Position in Customer Claims that was created for me - I supported all Specialists in the Claims division at our site, and assisted Executive Leadership. • Took ownership to resolve complex issues for clients who maintained relationship balances of $75k-$1m+ by finding innovative solutions that fit their personal banking needs while providing excellent customer service; resulting in customer loyalty and account retention. • Provided feedback for process improvements that addressed critical business concerns affecting compliance, service level, profitability and customer satisfaction resulting in establishment of strong cross-business relationships in CCB Operations. • As a Peer Coach Lead, I delegated tasks to Peer Coaches in accordance with the daily itinerary to ensure everyone had an equal work load and stayed on schedule, organized and assigned debrief meeting topics to give each Peer Coach an opportunity to lead, offered guidance on coaching effectively and completing daily summaries, offered support by addressing difficult situations as well as listened to ideas/feedback and worked with Trainers and Managers to resolve complex issues as needed; ultimately resulting in a smooth Development Center experience for all involved. • As a Peer Coach, I supported, trained and motivated new Telephone Bankers by offering positive feedback, constructive criticism and innovative coaching tools during call evaluations and debrief meetings to allow for an easier transition from training to production; ultimately resulting in consistent Top Banker performance metrics, successful mentoring relationships with bankers and created a platform of growth into management roles. • As a Supporting Unit Manager, I took ownership to resolve escalated management calls, offered advice on complicated matters, coached my peers on call evaluations to ensure compliance & quality standards were met; ultimately resulting in being a reliable source of floor support.

• Called out production flaws so management could provide feedback to vendor prior to moving into Top of Production garment manufacturing stage. • Opened/edited tech packs in Web PDM, notated construction details on flats in Illustrator, measured garments to see if the POMs are out of tolerance on grading worksheets, checked construction quality and appropriate fabric/trim usage on samples, took notes and photos in garment fittings, filed and printed patterns in Accumark and occasionally sewed mock-ups.

• Assisted in color forecasting research and writing blog reports on color trends for fashion, home and business. • Maintained WordPress blog, assisted in bookkeeping and handled administrative office duties.

• Assisted in designing handbags and accessories for the store and the wholesale line, facilitated with daily business operations and tasks in running a wholesale business: shipping, invoicing, filing, made signage, updated inventory and participated in sales / product evaluation meetings. • I perfected bow tying in this role, which has translated to my design projects today.

• Collaborated with Resident Designer in LCF Studio on their collection for London Fashion Week Spring 2008; worn by Megan Fox and Lauren Conrad. • Assembled model boards / look books / textile sample books, sketched flats, sourced fabric / notions, draped garments on dress form, hand drafted patterns on dot pattern paper and copied to manilla pattern cards, steam pressed fabric, sewed sample garments for production with industrial sewing machine, graded patterns, created tech packs in Adobe Illustrator and Excel, notated construction details on flats in Illustrator, measured production samples and to see if POMs were within tolerance, checked construction quality and appropriate fabric/trim usage on samples, conducted garment fittings and notated adjustments, steamed sample garments, ensured brand consistency was visible across the collection.

• Worked directly with Betsey and RTW Design Team on line development for SS04 Collection • Assisted with Fashion Show Production for New York Fashion Week Runway Show at Bryant Park • Attached rhinestones and feathers to finish garments in Betsey's collection so it was runway ready • Put together model boards, look books, textile sample books • Sourced fabric/notions in NY Market and globally, color matched fabric and trims, sketched flat illustrations and built design/tech packs for garment production • Organized inventory of finished collection garments, patterns, notions, vintage clothing samples, and shoes • Participated in product evaluation meetings, assisted with shipping & receiving, invoicing, reporting, communicating updates to suppliers & vendors, completed ad hoc projects and PowerPoint presentations as requested

Concentration in Fashion Merchandising and Marketing

I enrolled in the RISD Pre-College Program to study Illustration, since the Fashion Design program was full, and made friends with some Fashion students that summer. They gave me insight into their curriculum and I took it upon myself to buy the textbooks necessary to study, complete mock assignments, and obtain feedback from my peers in order to teach myself all that I could (after completing my illustration homework each night). I made quite an impression with the Fashion Professors that summer who heard that I proactively took on that initiative to acquire knowledge; they were very complimentary that I didn't let anything stop me and they greatly appreciated my passion and persistence! By the end of high school, I developed a fashion portfolio, worked in a fabric store, took fashion courses at Marymount University and showed my first design on the runway, which enabled me to be selected for a highly competitive Design Internship at Betsey Johnson in NYC during the Fall of 2003.

https://www.su.edu/conservatory/