Ismaila Jabbi

Customer care service 24/7 call center @ Africell The Gambia

About

As a dedicated Customer Care Representative at Africell, I have provided exceptional service to our customers by addressing inquiries and resolving issues efficiently. My role involves: - Customer support: Answering calls and assisting customer with related to network, data, airtime, SIM, etc. - Handling complaints: Logging complaints, resolving simple ones, and escalating complex issue to the right department. - Providing information: Giving customer accurate info about product, services, promotion and tariffs. • Call logging and recoding: recoding call details, follow-up and resolution in the system. - Technical support: Helping customer with basic troubleshooting (e.g., phone setting, SIM activation). - Maintaining Professionalism: Staying calm, polite, and helpful even with difficult customers.

Country

City

The Gambia

Industry

Information Services

Skill

Adobe Premiere Pro, Video Editing, Videography, Digital Photography, Social Media Communications, Social Media Management, Cash Handling, Customer Service Representatives, Customer Contact, Customer Experience, Sale and promotions, Telecommunications, Conflict Resolution, Information Technology, Computer Science, Information and Communications Technology (ICT), Certified Information Technology Professional, Cybersecurity, Adobe Photoshop, Customer Service Training

Experience

Customer care service 24/7 call center

Africell The Gambia

2025-7 - Present · 1 yr 3 mos

78 Atlantic Boulevard The Gambia

• Technical Troubleshooting: Guided subscribers through complex 4G/5G data configurations, roaming activations, and network troubleshooting to ensure first-call resolution. • De-escalation & Resolution: Resolved customer complaints by actively listening and providing empathetic solutions, consistently maintaining high satisfaction ratings. • Product Promotion: Identified opportunities to educate customers on new value-added services (VAS) and data bundles, contributing to increased service adoption.

Social Media Manager

Snack heaven Gambia

2025-10 - Present · 1 yr

Brusubi phase 1 the gambia

* Developed and executed social media strategies to increase brand awareness and drive customer engagement * Managed daily content creation, including photos videos caption showcasing snack heaven products * Planned and scheduled posts across platforms such as Instagram, Facebook, and TikTok * Edited videos using tools like CapCut / After Effects to produce engaging and trendy content. * Engaged with customers by responding to comments, messages, and reviews to build a loyal online community * Used tools like Canva and Meta Business Suite to design, schedule, and track content performance.

Logix fuel station pump attendant

fuel company logix

2022-6 - 2025-4 · 2 yrs 11 mos

Sukuta

Pump Attendant | Logix Petrol Station • Fuel Dispensing and Safety: Accurately dispense petrol and diesel into vehicles while strictly adhering to Logix's safety protocols and fire prevention measures. • Transaction Management: Process cash, mobile money, and card payments with high accuracy, ensuring all sales are recorded and receipts are issued promptly. • Vehicle Care Services: Provide value-added services including checking engine oil and water levels, replenishing tire pressure, and cleaning windshields to enhance customer experience. • Forecourt Maintenance: Maintain a clean and organized fueling area, ensuring pumps and surrounding driveways are free of debris and potential hazards. • Customer Engagement: Greet customers warmly and provide information on current fuel prices, promotions, and available convenience store products. • Inventory and Reporting: Assist in monitoring fuel levels in underground storage tanks and restocking lubricants and automotive accessories as needed.