Ismail E.

Telecom Site Power & Datacenter Facility TD @ Huawei

Country

City

Oman

Industry

Telecommunications

Skill

TCP/IP, SNMP, Modubus RTU,, commissioning, troubleshooting, UPS, power systems, electrical distribution systems, multimeter, Clap meter, TCP/IP and SNMP , Data Center Infrastructure, Solar Systems, Diesel Generators, Lithium-ion Batteries, Technical Project Management, Technical Support, Troubleshooting, Software Updates, Equipment Commissioning, Electrical Troubleshooting, Remote Troubleshooting, Network Troubleshooting, Microsoft PowerPoint, Computer Hardware, Microsoft Office, Microsoft Excel

Experience

Telecom Site Power & Datacenter Facility TD

Huawei

2024-7 - Present · 2 yrs 3 mos

Muscat, Masqaţ, Oman

• Huawei Datacenter facility deployment supervision & commissioning. • Huawei Solar D.G. Hybrid solution deployment supervision & commissioning. • Respond to technical inquiries and provide support for company products, such as UPS, PDU, Precision Air Conditioner, Battery, Generator, NMS, Telecom Power, 5G Power, etc., • Take effective measures to restore serious incidents mitigate root causes, and escalate to higher-level support when necessary. • Troubleshooting of hardware and software issues, root cause failure analysis, and fault resolution. • Proactively communicate with internal teams (e.g., customer care, product experts) to ensure customer inquiries are resolved in a timely manner. • Participate in the product delivery lifecycle and contribute suggestions for product configuration and upgrades. • Take part in internal training and visit Huawei Technical Labs to stay updated on the latest product developments. • Collect, analyze, and report on technical issues, escalating when necessary to improve customer satisfaction. • Available for flexible work hours to respond to urgent technical inquiries.