islam ali

information technology system engineer

About

- An information technology professional with good knowledge in the fields of infrastructure development, system and database administration and network security. Seeking a position to implement twin benefits of acquired experience and system savvy to effect superior technology solutions. * Microsoft Networks Administration & Troubleshooting . * Respond to Client and employees requests (by phone, email, and person) * Planning for network infrastructure (Remote access – Group policy – Update – Backup ) * Installing , configuring and upgrading operating systems and software programs. * Installing and configuring computers, monitors, and any related hardware such as printers, scanners. I worked as Technical support for power speed company. CERTIFICATIONS * Certified Microsoft Technology Associate (Network fundamentals +security fundamentals ). * Certified Ethical Hacker v8 (CEH). * Certified Microsoft Certified Solutions Associate (MCSA). * Certified Microsoft Certified Solutions Expert (MCSE). * worked as MTA ,MCSE ,Cloud essentials Instructor .

Country

egypt

City

egypt

Industry

information technology and services

Skill

corporate communications, mcsa, microsoft office, ceh, communication, technical support, network administration, system administration, ccna, tcp/ip, vpn, microsoft certified professional, networking, operating systems, troubleshooting, cisco technologies, windows server, network security, hardware, microsoft products, computer hardware, internet protocol suite, software installation

Experience

field operations specialist

telecom egypt

2018-5 - Present · 8 yrs 5 mos

technical support

powerspeed electrical ltd.

2014-7 - 2014-10 · 4 mos

technical support specialist

te data

2016-9 - 2018-5 · 1 yr 9 mos

* Apply ADSL service presentation and installation for new customers. * Handle customer requests and inquires. * Solve customer’s technical complains in professional way. * Meet customer needs and satisfaction. * Prepare and report the daily CSO activities. * Escalate general / repeated complains and offer potential solutions. * Communicate / escalate to other departments in order to solve technical complains. * Apply standard and advanced CPE configuration

operation and technical engineer

modern telecom systems (mts) information technology

2016-6 - 2016-9 · 4 mos

* Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. * Respond to queries either in person or over the phone. * Maintain daily performance of computer systems. * Respond to email messages for customers seeking help. * Ask questions to determine nature of problem. * Walk customer through problem-solving process. * Install, modify, and repair computer hardware and software. * Clean up computers. * Run diagnostic programs to resolve problems. * Follow up with another teams to solve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other system . * Install computer peripherals for users. * Follow up with customers to ensure issue has been resolved.

information technology system engineer

information technology industry development agency, itida

it instructor

egytrust academy

2015-5 - 2015-9 · 5 mos

Training MTA , MCSE ,cloud essentials ,IC3

helpdesk engineer

uranium

2016-1 - 2016-6 · 6 mos

* Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. * Respond to queries either in person or over the phone. * Write training manuals. * Train computer users. * Maintain daily performance of computer systems. * Respond to email messages for customers seeking help. * Ask questions to determine nature of problem. * Walk customer through problem-solving process. * Install, modify, and repair computer hardware and software. * Clean up computers. * Run diagnostic programs to resolve problems. * Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. * Install computer peripherals for users. * Follow up with customers to ensure issue has been resolved. * Gain feedback from customers about computer usage. * Run reports to determine malfunctions that continue to occur.