Isha Patel

Salesforce Analyst @ TD

About

As a Salesforce professional with over 5 years of experience, I am passionate about leveraging Salesforce to deliver innovative solutions that drive business success. I specialize in Salesforce development, administration, and customization to streamline operations, optimize workflows, and improve user experiences. Proficient in Apex, Lightning components, workflows, and CRM customization. Experience with Informatica MDM and ensuring data integrity for seamless system operations. Skilled in building test frameworks using Java, Selenium WebDriver, and TestNG/JUnit. With a strong foundation in Software Development Life Cycle (SDLC) and agile methodologies, I excel in collaborating with cross-functional teams to deliver scalable, impactful Salesforce solutions. I hold a Salesforce ADM201 certification

Country

City

Canada

Industry

Retail

Skill

Case Management, Salesforce Service Cloud, SOQL, SOSL, Cascading Style Sheets (CSS), Salesforce.com Development, Apex Programming, Jenkins, HTML, JavaScript, Visualforce, Salesforce Lightning, Lightning Web Components, Salesforce.com Administration, Informatica MDM, BMC Remedy Ticketing System, orcale, Java, Salesforce CPQ

Experience

Salesforce Analyst

2025-5 - Present · 1 yr 4 mos

Canada

• Provided advanced Salesforce support for the nationwide deployment of the Salesforce Case Management Module, enhancing workflow efficiency. • Facilitated end-user adoption through live issue resolution and best-practice guidance, significantly improving user satisfaction. • Collaborated with Salesforce Admins and Developers to troubleshoot automation issues, ensuring seamless operations and data integrity.

Salesforce Developer

Sobeys

2024-7 - 2025-1 · 7 mos

Canada

• Designed and implemented custom Salesforce objects, workflows, and Lightning components to streamline business processes. • Developed Apex classes and Visualforce pages, enhancing system functionality and user experience. • Integrated Salesforce with external systems using REST/SOAP APIs, improving data accessibility and operational efficiency. • Collaborated with cross-functional teams to manage user roles and permissions, ensuring security and scalability.

Application Support Analyst

BMC Software

2017-1 - 2021-10 · 4 yrs 10 mos

Pune, Maharashtra, India

• Provided expert support for Salesforce configuration, enhancing workflows and approval processes. • Conducted end-user training sessions, improving user adoption and satisfaction with CPQ and Service Cloud. • Collaborated with cross-functional teams to streamline business processes and ensure effective knowledge transitions.