Isha Jafri

Quality Assurance & Process Improvement | KYC | Chargeback | Transaction Monitoring | Risk-Based Sampling | Process Automation I Error rectification Experienced in quality assurance and process improvements across KYC, chargeback, and transaction monitoring verticals. Expertise in risk-based sampling to enhance efficiency and accuracy. Leading new process launches and implementing strategic enhancements. Driving automation initiatives to refine and streamline workflows. Passionate about optimizing processes to improve overall operational effectiveness. Experience Section: Process Improvements & Automation: Implemented solutions to streamline workflows and enhance accuracy. Risk-Based Sampling: Developed sampling methodologies to improve quality and risk management. New Process Launches: Led the successful introduction of new workflows and operational strategies. Quality Assurance: Ensuring compliance and efficiency across key verticals.

• Expertise in evaluating and reporting suspicious transactions (STRs) in Fingate 2.0, collaborating with FIU for investigations, and making informed decisions on compliance issues as per industry practice • Handling a team for transaction monitoring and EDD , guiding and developing teams, overseeing day-to-day activities, and fostering the personal and professional growth of team members. Further, undertake CDD, EDD, and TM reviews on complex scenarios and ensure SLA is maintained. • Performing testing and giving technical support on the system that is required on account of system enhancements or upgrades, ensuring that such tests are conducted accurately and within the prescribed deadlines. • Working collaboratively and facilitating discussions with team leaders (TLs) and managers on QA monthly analyst scorecards and encouraging agreement on quality standards and improvement plans • Reviewing and preparing SOP and bank-wide policies as per the changes in master direction for process enhancement • Experienced in coordinating with regulatory bodies such as the RBI and FIU-IND, ensuring compliance with regulatory guidelines. • Publishing (KYC, CDD, EDD, PEP) screening, payments processing dashboard, watch list management, as per the desired TAT • Prepare the bank AML training deck for Paytm Payments Bank as per the recent guidelines and procedures. • Final Authorizer for PEP/Sanction screening cases and sharing MIS on a monthly basis within the team. • Imparting training to newly on-boarded and existing employees in AML operations and preparing the training deck for Paytm Payments Bank • Handling Quarterly internal communication of the CDD, TM,EDD and team for RBI, FIU, etc , and preparing the deck for the board to be presented during the board meeting. •Contribute towards the recruitment process, acquiring top talent for the department.

• Performing quality checks for transaction monitoring and escalating successful cases to the final level in Denmark. • Performing final reviews on fresh onboarding and periodic reviews of clients in the UK, Singapore, APAC, Australia, and EU markets • Review the risk assessment form for high-risk customers and acting as a maker for filling of SAR for suspicious cases. • Conducting AML screening of clients and evaluating the results received by using a risk-based approach (RBA).

• Perform quality assurance reviews and approve due diligence reviews completed by KYC ,CDD,EDD and Transaction Monitoring cases • Performing second level of investigation on Client Screening against World-Check PEP (Politically Exposed Persons) List and Sanctions (Sanctioned Individuals, Institutions, Companies ,and Countries). • Handling volume updates, MI and admin activities, and translating regulatory requirements into practical actions and • Being the point of contact for staff seeking advice on compliance-related • Liaising with different teams across locations (offshore and onshore)

Second level check for PEP sanction cases Sending cases to Relationship Manager for extracting the desired information

• Investigate all alerts received in the client screening application as per SOP and within agreed cut-off times.