Isammara Lourenço

I work with People & Culture focusing on what actually matters in day-to-day operations: transparency, consistency, and human relationships, especially in a fully remote environment like ours. My goal is to build and scale people processes that support growth without adding unnecessary bureaucracy. I connect business goals with HR structures that leaders and teams can really use. In practice, I work with: Structuring People Ops from scratch (onboarding, offboarding, policies, HRIS) Performance and development frameworks connected to skills, growth, and future compensation End-to-end recruitment, from role definition to final decision Supporting leaders with 1:1s, feedback, and people decisions Internal communication, rituals, and engagement initiatives for remote teams Documentation, processes, and systems that bring predictability to fast-moving teams I believe HR should be close to the business, easy to understand, and focused on continuous improvement -> without losing the human side. Remote-first | Global teams | Building HR that works in real life

•Lead onboarding for new team members, ensuring smooth integration and compliance. •Collaborate with the HR Coordinator for processes and Peopleforce integration. •Foster engagement through team-building activities and open communication. •Monitor team dynamics and collaborate with Team Leaders for optimal performance. •Handle the full recruitment cycle, from sourcing to hiring, including Service Provider positions. •Manage talent development, supporting on Professional Development Plans and skill enhancement. •Conduct the 360º review yearly process to ensure fixed payment updates. •Manage payroll for Brazil and Latin America, collaborating with senior management to ensure accuracy and efficiency. •Maintain HR data accuracy, and confidentiality. •Lead culture and employer branding projects. As People & Development Manager at Snovio Brazil and LATAM, I’ve implemented the HR Department in a 30+ person operation. My role is all about ensuring our team feels well taken care of. I improved the onboarding process and the general weekly meeting structure by implementing Agile concepts. I handle all birthday celebrations, gifts, help leaders to create PDPs, and manage R&S. Ideated from zero the Virtual Coffee and Espresso Snovio projects, focused on culture and employer branding.

- Host and document all project's meetings - Implement and manage projects in the SCRUM model - Manage HR requests - Manage study metrics, overtime, and prepare Weekly Status report. - Define priority, briefing and deadline for new projects - Financial control of the Development department

- Automation - Team management - Projects

- To assist and implement computerized systems, scaling requirements, and systems functionality, specifying their architecture, choosing development and automation tools, specifying programs, managing a computerized environment, and providing technical support; - To establish standards, coordinate projects, offer solutions for computerized environments, and research computer technologies.

Currently: Working as responsible for IT and Marketing daily tasks, managing all the process through Monday.com Responsible for customer services through online contact (chat, email and social media), to register possible complaints or suggestions, solving doubts and performing other activities related to the role.

Responsible for guest reservations, monitoring guest emails and email inquiries, including assisting current and future guest local travel arrangements. Ability to work under pressure and resolve guest issues or complaints, direct experience with maintaining reservation system, room assignment and processing hotel documents. 4 months as temporary Assistant Manager. From July/19 to Nov/19.

Responsible for guest reservations, monitoring guest emails and email inquiries, including assisting current and future guest local travel arrangements. Ability to work under pressure and resolve guest issues or complaints, direct experience with maintaining reservation system, room assignment and processing hotel documents.

Development of new suppliers, Requests for quotations, direct participation in every routine of purchases and administration of supplies.

Direct acting in the Recruitment and Selection processes, support to the sector of organization of Courses and Training, support to the Personal and Financial Department in general, besides working in Telemarketing and E-Commerce.

Organization and archiving of documents, scheduling of consultations, bank services in general and other activities related to the daily life of an administrative office.

Postgraduate program focused on neuroscience and behavior, exploring how cognitive, emotional, and behavioral processes influence learning, decision-making, communication, and human development. The program connects neuroscience concepts with practical applications for people management, organizational culture, leadership, performance, and talent development.