Isabel Correia

Customer Experience Director @ SKYPRO

About

Professional with 20+ years of experience in Procurement, Supply Chain and Operations Management across diverse industries. Skilled in supplier negotiation, strategic sourcing and process optimization, always focused on efficiency, cost reduction and customer satisfaction. End-to-end procurement & supply chain management (from strategy to delivery) Supplier negotiation, relationship management & contract optimization Process mapping, continuous improvement & customer experience design Stock management, logistics & operational cost efficiency Cross-functional collaboration in international environments What drives me: building sustainable value through smart procurement, strengthening supplier partnerships and leading process improvements that enhance both operational efficiency and customer experience. Open to new challenges where I can apply my strategic vision, negotiation expertise and results-driven mindset.

Country

Portugal

City

Porto

Industry

Textiles

Skill

Melhoria de processos, Agile Methodology, Project management, Product & Market Development, Operations & Supply Chain Management, Strategic Purchasing & Procurement , Performance & Cost Analysis, Supplier Negotiation & Relationship Management

Experience

Customer Experience Director

SKYPRO

2024-9 - 2025-8 · 1 yr

Ermesinde, Porto, Portugal

Map and improve processes with a focus on customer experience. Manage wear trials from technical criteria definition to user validation. Design sample and production delivery experiences to enhance customer satisfaction. Collaborate across teams to align with a customer-centered vision, promoting operational excellence and brand trust.

Senior Buyer

NST Apparel (Europe) Lda

2016-1 - 2024-8 · 8 yrs 8 mos

Paredes, Porto, Portugal

Defined purchasing strategy, negotiated with suppliers and managed the full process from order to final shipment to customers. Supervised stock levels of finished products and raw materials; defined transport policies for raw materials. Conducted market research for new products and techniques; managed supplier complaints and performance analysis.

Buyer

Petratex - Confecções, S.A.

2013-9 - 2015-12 · 2 yrs 4 mos

Paços de Ferreira

Purchased fabrics, knits and accessories, managing the full process from order to final shipment to customers. Negotiated with national and international suppliers; identified new products and suppliers. Managed supplier complaints and conducted performance analysis.

Head of Operations / Responsável de Operações

A.P. Express, Lda - Apxpress Ltd - Production and sale of accessories for the textile industry

2002-9 - 2011-3 · 8 yrs 7 mos

Porto, Portugal

Defined, executed purchasing and procurement strategy, managing supplier negotiations and logistics between factories and customers. Managed stock control, new product launches, market analysis and pricing policies. Oversaw multiple productions, ensuring optimization, budget control, deadlines and ISO 9001:2000 quality compliance.

Quality Manager

Aquatec – Tecnologias de Sistemas de Água, Lda

2002 - 2003 · 1 yr

Implementation and maintenance of Quality Management System - ISO 9001:2000. Development and implementation of quality control and reporting. Responsible for the technical and development of new technologies.