Isaac Richardson

- Managed customer inquiries, ensuring timely responses and high client satisfaction. - Maintained accurate records in CRM systems and tracked sales pipeline progress. - Assisted with order processing, billing, and contract management. - Produced reports and dashboards to support sales performance tracking and forecasting.

• Regularly interact with customers to foster a positive experience and regard for the REI brand/co-op. • Provide punctual and clear informational updates for management regarding key information and statistics for the day, such as number of new members joined per hour, number and amount of donations given from customers toward RCAF fund per hour.

• Conducted market research for the start-up company based in the online retail and craft good sector during proof-of-concept stage, specifically surveying target market groups and collecting data on their responses. • Assisted in key aspects of brand management, promotional strategies and the utilization of social media for marketing campaigns.

• Organized and guided a team of sales associates to excel in customer relations and service, analyzed sales reports to exceed monthly goals and introduced promotional strategies for specific brands/products. • Managed stores social media account through Instagram to create informative and fun pieces of content, as well as to promote new brand/product releases for followers.