Isaac Olivarri
Information Technology Services Manager @ Grizzly Broadband
United States
Hamilton
Airlines/Aviation
Software as a Service (SaaS), Technical Leadership, Product Offerings, IT Management, IT Strategy, Network Security, Computer Maintenance, Account Management, Technical Support, Business Process Improvement, CompTIA A+ Certified, Program Management, Electro-mechanical Troubleshooting, Workplace Safety, Suicide Prevention, Workplace Violence Prevention, Compliance Regulations, Team Leadership, Wire Repair, Aircraft Maintenance
Experience

Information Technology Services Manager
Lead a multi-functional information-technology department, overseeing internal infrastructure, a retail/repair division, and external B2B managed services. Key Responsibilities: Internal IT & Helpdesk: Direct all internal technology needs and support desk operations. Strategy & Finance: Manage the company’s technology roadmap and annual IT budgets. B2B Managed Services: Oversee external IT offerings, including cybersecurity, helpdesk, and procurement for business clients. Team Leadership: Manage a specialized computer retail and technical repair team.

IT Systems Specialist
Hamilton, MT
Responsible for the design, maintenance, and support of internal IT infrastructure. This includes managing all company devices, user access, and endpoint security. Serves as the primary point of contact for internal IT support requests and documentation of processes and assets. Provides hands-on and remote support for our external enterprise clients, assisting with project scoping and implementation for workstation deployments, network configurations, and security solutions. Manages the full lifecycle of client equipment, from procurement to maintenance. Identifies and resolves gaps in IT procedures and security protocols, collaborating with leadership to develop scalable and sustainable IT practices.

Unit Safety Representative, Suicide Prevention Program Manager, SAPR Instructor
As Unit Safety Representative: Conduct regular inspections of facilities, work spaces, and industrial environments to ensure compliance with OSHA and USAF Safety standards. Conduct regular trainings and briefings with all organization personnel to ensure proper knowledge of all required USAF safety elements. Maintain digital forms, documentation, and training information of all unit members. Complete all documentation of any workplace inspections, mishaps, or reports. Conduct annual review of entire Unit Safety program to ensure compliance with USAF standards. Accomplishments: As new USR, spearheaded transition of safety program into digital documentation, bringing failing program up to 100% inspection pass in less than 6 months. As Suicide Prevention/SAPR Program Manger: Ensure entire organization is properly trained on the USAF Suicide Awareness and Sexual Assault Prevention Response programs. Conduct regular training sessions including briefings and group discussions. Ensure training material compliance with USAF standards. Ensure proper documentation of all training completed by organization members.

C-130 Avionics Technician
Little Rock, Arkansas, United States
C-130 Communications, Navigations, and Electronic Warfare Technician and Non-Commissioned Officer in the United States Air Force Reserves. Serves in a full-time capacity (Active Guard/Reserve). Job Description: Operate and maintain communication, navigation and mission systems, diagnose malfunctions using schematics and wiring diagrams, inspect and verify operational status and configuration of avionics systems and software, establish methods and performance standards, and supervise and assist in aircraft ground servicing and launch/recovery. Lead a team of combined Reserve and Active Duty Airmen, ensuring team member compliance with all rules, regulations, standards, appointments, and training requirements.
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