Iryna Wysocki

⬧ Collaborate with Chief Clinical Officer and Clinical Program Manager to implement, oversee and evaluate clinical programs and services ⬧ Schedule and manage company led events including huddles, webinars and counseling groups ⬧ Engage in cross departmental support and facilitate communication with speakers and presenters ⬧ Review clinical outcomes and ensure overall clinical quality by analyzing utilization and evaluation findings to determine program opportunities

⬧ Utilized iCIMS (ATS) to attract and onboard candidates, evaluated applicants' qualifications through structured interviews, ensuring the selection of high-quality candidates that align with company goals. ⬧ Schedule and conduct trainings to strengthen onsite provider network, enhancing skills and understanding of the onsite program ⬧ Decide on onboarding and termination of providers by maintaining performance standards, communicated sourcing updates to stakeholders ⬧ Implemented a performance review system for contracted providers, allowing data-driven decisions on onboarding and terminations to enhance overall efficiency.

⬧ Supervised a team of 40+ resource providers, achieving notable improvements in Employee Assistance Program (EAP) utilization and client satisfaction metrics. ⬧ Coordinated regular meetings with corporate HR to align on program goals, fostering collaboration and ensuring proactive resolution of challenges. ⬧ Evaluated key metrics to enhance program efficiency through data-driven analysis, identified and implemented opportunities throughout the program. ⬧ Facilitated educational sessions for providers, leadership and management teams, ensuring thorough understanding of EAP policies to enhance service delivery. ⬧ Streamlined various program processes, including data metrics, recruiting enhancements, orientations and service delivery to customers. ⬧ Worked diligently with internal teams in ensuring growth and attainment by continuously developing ideas to enhance our program and services

⬧ Managed offsite operations, enhancing efficiency and customer satisfaction. ⬧ Sourced and trained staff, boosting team performance and service quality. ⬧ Oversaw marketing and social media, increasing brand visibility and engagement. ⬧ Coordinated events, driving attendance and customer loyalty. ⬧ Implemented inventory system, optimizing stock management and reducing waste. ⬧ Streamlined inventory management processes, leading to measurable improvements in stock accuracy and reducing supply chain disruptions. ⬧ Coordinated staff training programs, enhancing team performance and ensuring consistent guest service excellence across all shifts.

⬧ Led project execution, managed AR/AP, streamlined daily operations for multiple clients. ⬧ Facilitated communication with internal and external teams to generate high-stake reports, enhancing transparency and alignment on project goals. ⬧ Presented client function updates to board, reporting on recruitment, growth and retention. ⬧ Reviewed financials, contributed to budget development, enhanced forecasting accuracy. ⬧ Analyzed monthly financial statements and contributed to budget development, driving informed decision-making and fiscal responsibility. ⬧ Maintained accurate membership and marketing databases, supporting strategic initiatives that resulted in noticeable growth in client engagement.

⬧ Maintained accurate membership and marketing databases for volunteer committees, supporting strategic initiatives that resulted in noticeable growth in client engagement. ⬧ Presented client function updates to board, improved recruitment and retention.

⬧ Authored member communications, improving engagement and clarity in organizational messaging. ⬧ Managed social media channels, increasing client visibility and interaction significantly.

⬧ Counseled domestic abuse victims, fostering resilience and personal growth with each of my clients. ⬧ Managed a caseload of 6-8 clients, ensuring consistent support and progress. ⬧ Completed 40-hour domestic violence intervention training ⬧ Applied skills in trauma resolution and crisis management, ensuring safety of clients. ⬧ Facilitated group sessions, promoting healing and community among survivors.