Iryna Kostiuchenko

- Responsible for new Project Development and Implementation for Adorama brand Company which includes 6 separate businesses. - Manage either business-related projects or technical which are linked with new microservice development. - New software implementation and deployment with involvement of third parties. - Business process enhancement and collaboration with business - All related to Project management: scope, priorities, estimations, risks, benefits, performance, timeline etc. Achievements: Successfully led the end-to-end delivery of Identity SSO project across 5 business units, ensuring alignment between business goals and technical implementation of microservices-based solutions. Drove the launch of MD365 software solutions and integrations with third-party vendors, reducing time-to-market and improving operational efficiency across Customer Service business processes. Managed cross-functional marketing initiatives with third-party vendors, ensuring successful system migration and optimizing costs. Successfully led the cross-functional Loyalty project end-to-end delivery across 3 business units. Delivered end-to-end migration of the B2B portal, introducing new features and customizations that improved the customer shopping experience.

Outsourcing type of cooperation. - Managed 2 projects for Audit Company in Europe (Big Four) focused on ESG direction. - Led a distributed international team of 25 team members. - Monitored day-to-day progress of agile projects and managed all agile project team activities. - Managed the scope, timeline, budget and resources within the project framework and life cycle. - Tracked tasks according to business requirements and priorities. - Monitored remaining work with their estimation, capacity, and velocity. - Identified project risks and issues with developing the plan for their elimination. - Tracked the progress of projects by maintaining constant communication with staff within the client’s company and internally. - Interacted with customers and managed client’s feedback and expectations. - Maintained the required project documentation and drafted weekly project communication reports, which were presented at meetings.

- Responsible for portfolio project management to implement process optimization and electronic workflow in various business domains. - Simultaneously led 3 large scale projects and monitored 4 additionally on high level. - Worked closely with different departments to define the scope of each project and the schedule of deliverables and roadmap. - Accountable for project delivery, including meeting deadlines, budget, and customer expectations. - Identified timeline, architecture, resource requirements and managed the budget. - Worked closely with product management department to scope customer requested features and determine which features would provide the highest return of investment. - Defined requirements and set as a backlog, prepared requirements documentation. - Set tasks for the team and tracked development progress. - Communicated project status to the project team, stakeholders' leadership and program managers. - Managed communication across departments to ensure that team was involved in projects. - Interacted with technical managers and architects for forming the solution architecture. - Participated in project business cases calculation to advocate project efficiency. - Collaborated with team of 2 project managers to work cross-functionally with IT and stakeholders. - Periodically monitored the program health, identified, and analyzed project risk/assumptions/issues & dependencies to recommend solutions and track them to closure. Achievements: Developed and implemented business processes for a new line of business. Improved metrics gathering for business case creation and started monitoring its execution and performance. Applied basic Agile methodology principles to better optimize time management, requirement prioritization and achieve goals. Took part in the formation of the product and its development in accordance with market trends.

- Managed end-to-end processes from designing and building of Food manufacturing Factory to IT solution development. - Coordinated the project at all stages from initiation to construction ensuring timely completion and adherence to milestones. - Prepared and tracked a project plan, ensuring the project plan is in line with signed off-contracts. - Managed subcontractor’s activities within the framework to ensure quality and timely delivery of work. - Coordinated business processes for all projects, resulting in successful launch. - Negotiated and finalized contractual agreements with suppliers. - Formulated and gathered requirements for own IT solution which automated manufacturing processes. - Participated in the Product development process as a Project Manager and Business Analyst. - Defined project scope and objective, determined project team and project kick-off. - Managed project estimation, project planning, investigated and resolved issues for project delivery through Agile SDLC process. Achievements: Simultaneously led different directions of project implementation such as Software development and Building and Construction. Created a project management methodology for the company and specified it within certain project. Defined team from scratch to develop own solution for automatization of food manufacturing, supply, and technical process.

- Coordinated and managed department activities while forming a single concept and strategy for product development across 3 directions. - Amplified and improved the own companies’ software products. - Formulated strategies and set steps for product promotion to the market while delivering product presentations, internal and external training sessions. - Conducted market analysis and assessed possibilities for new directions and product offerings and launch. - Managed development teams to set and prioritized their tasks. - Coordinated and managed projects within the department's direction, including roadmap, project plan formation, task decomposition, change management, and risk analysis. - Participated in the solution architecture formation (equipment, software and hardware, additional development) - Defined and gathered customer requirements, did business analysis and implementation assessment. - Prepared commercial offers and calculated budgets and marginality while finalizing contracts with customers and partners. Achievements: Developed MVP products in the company such as: solution for Higher Education Institutions, Retail Networks and HORECA, Video Conferencing Planner, Solutions for Internal Portals. Formed requirements for software development both in education segment and retail domain based on market trends and demand. Successfully managed several projects for customers in different domains. Optimized business processes for customer technical support.

- Managed end-to-end project processes from initiation to roll out for various operation departments. - Managed cross-functional middle and large-scale projects. - Developed and reviewed detailed project plans, tracked financial information and resource management according to project lifecycle. - Routinely carried out planning activities including resourcing, budgeting, forecasting, and other ad-hoc issues. - Managed expectations around project scope while prioritizing requirements and Change requests from multiple stakeholders. - Managed customer requirements collection and business process analysis. - Analyzed budgets and calculated business cases while estimating project costs and benefits. - Identified and communicated risk factors and options to clients and stakeholders to mitigate roadblocks and challenges for the project. - Initiative feasibility and assist in determining the scope and the type/ nature of the project. - Maintained open communication by presenting monthly updates on project status to customers and routinely communicated with stakeholders and ensured projects progress satisfactorily. - Facilitated daily stand-up meetings with scrum teams for agile projects and implemented other projects where waterfall as the methodology was used. - Concluded contracts with all partners, produced proposals, RFI and tender procedures.

- Managed the team together with the project manager duties. - Partnered closely with IT and department leaders. Coordinated organization-wide project management providing strategy, processes, and support for implementation of new projects. - Set priorities wіth business based on expected benefits, budget allocation for further sizing projects and managing approved/funding initiatives. - Formed and hunted PMO team with further allocation through various projects and initiatives.

- Managed middle and small projects while coordinating and overseeing some tasks in large cross-functional projects. - Provided administrative support to PMO team with budgeting, documents preparation, reporting and other tasks. - Spoke daily with customer personnel ensuring that contract protocols were satisfied. - Took part in policy forming and procedure implementation. Achievements: Managed the project “CISCO Call Center Platform Integration” from the tender procedure to the operation and support phase, including requirements collection, setting development tasks for internal development teams, communication and task tracking of integrator, customer, and vendor side. Led team in creating few software applications that served various purposes in business such as Finance (Accountant process optimization while automatization). HR (Personnel Performance solution for staff assessment, Internal Company Portal). Customer support (Call Center Solution, Chat bot and Interface, Single Window for subscriber service centers with 3 systems integration, Integrated Notification via Viber, B2B customer base segmentation system). Tech (Outdoor Wi-Fi network build up with 140 access points, Accidents system). Operation (Electronic Documents workflow). Implemented rigorous monitoring of new features to ensure they continued to meet project KPI’s after project closing and brought some enhancements. Trained team members as well as the rest of the company staff in employing common project management principals, Agile and Scrum practices, business cases calculation.

- Responsible for promoting SMS delivery product in the market, connecting with new clients, and resuming work with old customers through cold calls and other outreach efforts. - Conducted company tender direction and assisted customers with mobile marketing services, including the conclusion of contractual relations with customers. Achievements: Connected 50 new clients to services and resumed work with old customers of the company. Launch two marketing campaigns. Optimized and redistributed manager's responsibilities for improved performance

- Monitored and Analyzed Account receivables according with customer’s and service center’s balances. - Monitored payment plans to ensure they aligned with limits, payment schedules, and budget. - Interacted with the sales team and logistics, controlled, and approved the goods release to customers. - Calculated and set credit limits for customers. Terms of payment consideration and establishment. - Took part in the formation and control of the company credit policy. - Maintained the customer master database and prepared analysis reports for headquarters. - Tracked customer’s balance and analyze it. - Planned and analyzed cash flow. - Optimized department processes. Achievements: Took part in Project of new ERP implementation with role of Business analyst. Decreased account receivable turnover days from 60 to 30 days thanks to the introduction of new debt analysis methods and optimization of credit limits calculation methodology. Reduced account receivables, had no service centers with bad AR. Optimized the process of cooperation with sales department and logistic business.

- Managed complex projects in accordance with the project management procedures, which are adopted in the company. - Planned, tracked and monitored project data (resources). - Analyzed project data. - Coordinated work with customers and subcontractors. - Prepared and presented project accounts and reports. - Prepared and tracked workings and project documents. - Took part in project business planning and business process optimization. - Planned and tracked budgets. - Prepared and taught project leaders about project management base principles. Achievements: Formed and introduced project management methodology in department. Optimized planning processes and watching of resources on projects. Created new project reports forms.

The title of the diploma: “The mechanism of motivation of labour in Industry”