Irtiza Quader
Sr Customer Success Manager @ Cloudflare
About
Quick Learner. Hard Worker. Skilled in Sales Negotiation, Customer Relationship Management, Contracts Management and Project Management. A professional with a strong business acumen and the drive to consistently improve, learn and grow.
Singapore
Singapore
Computer Software
Enterprise Accounts, Account Management, Business Reviews, Key Performance Indicators, Business Case Preparation, C-Level, Analytical Skills, Upselling, Onboarding, Resolving Issues, Contractual Obligations, Escalations Management, Account Planning, Relationship Building, Business Relationship Management, Problem Solving, Customer Advocacy, User Adoption, Attention to Detail, Communication
Experience

Corporate Account Executive
Singapore
Account Management: Grew Okta business in territories by 300% YoY -Territory : Hong Kong, Taiwan and Indonesia -Product Portfolio : Identity & Access Management , SaaS Strategy: Working closely with Channels to identify right partners to drive Okta solutions in specific verticals. Working directly with partners to prepare GTM strategy for specific countries by identifying gaps and aligning Okta solutions to it Working with demand generation team to drive awareness of Okta solutions through marketing events and outbounding activities with XDRs. Developing templates for the right messaging.

Enterprise Account Manager
Account Management: Managed a portfolio of 25 accounts -Territory : Singapore (Telco, FSI, Healthcare and Manufacturing) -Product Portfolio : Identity & Access Management , Network Log Management system On Prem - Client satisfaction, account retention, operational efficiency and quality - Cultivate and expand existing business relationship - Drive adoption and advocate One Identity Solutions - Conduct regular cadence with internal and external stake holders - Identify opportunities for upsell and cross sell. Owning the full sales cycle from end to end.

Regional Account Manager
Singapore
Managed 35 enterprise accounts in O&G and petrochemicals space. Product Portfolio : IoT, and OT solutions - Client satisfaction, account retention, operational efficiency and quality - Cultivate and expand existing business relationship - Drive adoption and advocate Emerson Services and solutions - Conduct regular cadence with internal and external stake holders - Identify opportunities for upsell and cross sell. Owning the full sales cycle from end to end.

Customer Success Manager, PMI PMP
Singapore
Relationship building and solution adoption: Managed a portfolio of 30 key accounts building strong relationship with customers key decision makers and channel partners . Analyze and align with customers business goals to define & drive adoption of Emerson's solutions against these goals. Enable customers on how to establish and implement standard operating procedures (SOPs) and change management processes for legacy operational technology(OT) Customer Cadence and Business Review: Responsible for initial onboarding and enablement of customer and post sales activities such as escalations in these 30 accounts. Project manager for all service deliveries within these accounts. Managing budget, timeline and risks and meeting customer and internal stakeholders KPIs timely. Conduct regular cadence on project status, system health, sharing product updates and roadmaps. Ensuring best practices are being implemented for those systems. Be the Voice of the customer with in Emerson to improve our product and service offerings. Upsell/Cross Sell opportunity creation: Identified opportunities to upsell/cross sell. Worked with sales managers and developed account plans to generate additional revenue Leading a team of 10 engineers planning deployments to multiple locations in the ASEAN region.

Supply Chain Management Intern
Singapore
Lead three projects using Lean 6 sigma tools to assist in solving manufacturing challenges - Improved safety of shopfloor personnel by implementing new design of equipment holders - Implemented and improved a softcopy system to encourage employees to generate ideas to improve Halliburton’s Tiger Facility issues on Safety, Quality, Delivery and Cost - Improved Wireline production lines Inventory Management system. Also managed to reduce lead time for tools used in the production line. Managed to attain a ROI of USD 33750 in 3 months.

Engineering Intern
Singapore
M3 Marine Expertise Engineering Intern - Writing of FMEA and FMECA reports for new vessels and existing vessels - Assist in conducting various vessel surveys and inspection such as CMID and OVID - Using AutoCAD to design different vessel systems and being able to interpret AutoCAD drawings
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