Irish Phil Acop

•Managed ticket collection, monitored ride and vehicle operations (mechanical and electrical), and ensured guest safety and satisfaction. •Assigned ride duties based on team members' skills to optimize efficiency and maintain high levels of customer satisfaction. •Oversaw team and time management, including preparation of monthly schedules for ride operators under my supervision. • Educate ride operators about customer services, ride operations, time limits, customers safety & company policies. •Trained ride operators on customer service, operational procedures, time management, safety protocols, and company policies. •Informed guests about park rules and safety guidelines to enhance their experience and ensure compliance. •Maintained ongoing engagement with guests and collected feedback to continuously improve service quality. •Conducted daily inspections of rides to identify mechanical or electrical issues and reported findings promptly to the maintenance team and management. •Ensured that all rides and surrounding areas remained clean, well-maintained, and presentable. •Worked closely with office management to prepare timesheets, duty rosters, and relevant documentation. •Reviewed and adhered to Standard Operating, Inspection, and Safety Procedures.

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