irina solonar

* Drived the business into the hotel, and exceed rooms revenue targets through the effective management of the sales force, with a clear focus on Corporate companies, Event organizers, Tour operators and Travel agents * Established and developed business relations with potential and current key customers * Created, developed and implemented sales strategies * Designed sales performance goals and monitored performance on a regular basis. * Establish and develop business relations with potential and current key customers * Checking accuracy and quality of sales materials, offers and contracts and ensure all necessary info is included. * Increased room revenue by 35%, Occupancy by 20% between 2016 and 2017

* Have a good knowledge of all systems and standard operating procedures of front office * Integrates and trains employees, providing support for skills development * Involved in recruitment of new team members for front office * Prepare monthly and daily revenue report and circulate to all HOD's * Manages and motivates the Front Office team in order to provide a high standard of service for customers * Develops high quality relationships with guests throughout their stay * Oversee and supervises guest arrivals and departures * Supervises the management of group and individual guest invoicing and cash operations * Ensures that guest documentation and information is available and up-to-date * Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.

* Coordinating daily management operations * recruiting, training, managing and motivating staff * responding to customer queries and complaints * maintaining high standards of quality control * checking stock levels, order supplies.