Irek Zielinski

Responsible for Global Technology strategy and implementation for the Group Müller. Leading group wide infrastructure organization delivering services, enabling acquisitions and ensuring smooth integration. Strategic alignment of technology development to business evolution including digital transformation and technology innovation.

Responsible for the team of seven professionals looking after order to cash (OTC) process covering majority of the cash flow in the Organisation. Continuous development and delivery of the trade promotions management solution, managing company-wide promotions - across all sales channels. Delivering effective and efficient stakeholder management on all levels across the Company. Actively contributing to global Organisation’s digitalization initiative - transforming ways of working and ability of the organisation to digitally connect with its customers and consumers. -> The team had coordinated migration of the legacy EDI platform between customers and internal competency center - covering over £100 million/month in cash flow for all four divisions of the Organisation across two countries. -> Successfully landed Information Systems and Technology part of the Digital objectives of the global organisational ambition. From Social Listening Platform to Data Management Platform (DMP) and modern, state of the art CRM the team made great step forward in enhancing Organisation’s capabilities in Digital. -> Delivered Digital Fluency campaign expanding employee’s ability to operate in the digital world with more confidence, knowledge and ability to quickly adapt to ever changing world of Digital. -> Sponsored the team implementing state of the art Contact Centre solution - based on salesforce.com technology which has enabled the business with unique on the market capabilities.

Contributed to the Organisation’s strategy for IT following the acquisition of two new business lines. Heavily involved in execution of the organisational and infrastructural pilot in the UK and Ireland. Following successful implementation in the domestic market the Organisation was able to rollout the model worldwide. Leading the team of various levels of experts in IT. Offering IT services to over 1700 internal customers and farm of just over 200 servers. Transformation delivered efficiency and reduced significantly operational expenditure across UK & Ireland. Successfully delivered standardization across the UK & Ireland. Reduced the team required to deliver the services, outsourcing some of the non-value added admin tasks to internal IT Competency Centre. Managed total of six geographically dispersed data centers. Greatly reduced number of servers required to run the Organisation (by approx 40%) and achieved staggering 90% virtualization level. Eventually consolidated Data Centers further reducing the cost and risk - at the same time preparing the infrastructure for next step - IaaS implementation (Infrastructure as Service). -> Transformed Organisation’s infrastructure across UK & Ireland, delivering tangible improvements in quality of service and general services reliability. -> Sponsored e-mail consolidation and migration from Exchange to Lotus Notes delivering savings and preparing Organisation for “cloud” (SaaS) migration executed seamlessly. -> Dramatically reduced number of servers getting to over 40% reduction of the server footprint and 90% reduction of the physical servers (virtualization). -> Successfully integrated newly acquired two business lines to Organisation’s standards and best practices driving significant improvements in SLA’s and customer satisfaction. -> Recognized for the transformational changes in Organisation’s infrastructure and services.

Responsibe for re-design and re-build of the IT footprint in head-offices in London and Dublin. Successfully transformed service levels delivered to the Organisation following the complete infrastructure and team refresh. Introduced the IT Service Management suite (ITIL compliant) enabling Organisation with efficiency and transparency of agreed service levels. Recruited talent to the team changing IT’s attitude to the support. Efforts recognized with “Customer First Attitude” award. -> Accomplished full infrastructure refresh removing outdated solutions and replacing it with new and fit for purpose technology. Introduced virtualization for the first time in the Organisation, later considered as best practice and rolled out globally. -> Decommissioned and replaced legacy (analogue PBX) telephony solution with future proof and modern IP telephony (Cisco) delivering reliability, quality and set of new functionalities to a telephony service. -> Negotiated and led transitions of the UKIE wide mobile contract delivering over 40% savings on mobile communication and refresh of the hardware fleet. -> Introduced first multisite flexible printing solution reducing complexity of the printing and greatly improving reliability of the service at the same time reducing by 50% cost linked to office printing.

Managed majority of IT projects. In charge of the team of administrators and outsourced HelpDesk providing support to over 1000 users spread across multiple locations in Poland. Designed and delivered with the team unique networking model (Private VPN) for small offices of 3-10 employees addressing complexity and affordability of connection. Migrated to Microsoft Domain Services off the legacy Novell Network

Transformed the infrastructure in Polish head office moving from legacy and outdated solutions (both hardware and systems) to modern and future proof infrastructure. As a result of this project over 600 of employees has been enabled with set of new functionalities, improved reliability and speed of access to business critical information. This project not only involved great planning skills but also quality of execution, as I was migrating 24/7 operating manufacturing site. Migration has been accomplished with no single disruption to either Front Office or Manufacturing site.

Responsible for administration of the branch office of the biggest at the time Polish insurance company. Ensured operations of the site from both infrastructure and system point of view. The role involved first and second level of the user support. The post has given me opportunity to upscale my IT expertise through multiple technical training. I was part of the team of three engineers successfully managing the site for just over four years.