IRDINA SYAHIRA

1. Gathered and analyzed business and technical requirements for BRS, SRS, and SDS documentation in data-driven projects. 2. Created structured templates and prepared clear, complete BRS, SRS, and SDS documents. 3. Translated business needs into technical tasks, assigned work to the team, and tracked progress to meet deadlines. 4. Led BRS and SDS workshops with stakeholder to confirm requirements and align business and technical stakeholders. 5. Built mock-up dashboards based on BRS and SRS to guide data visualization design and documented them in the SDS. 6. Worked closely with stakeholder and project partners to coordinate data activities, resolve issues, and ensure smooth project delivery.

1. Develop back-end script based on data quality checking for Power BI reports by using M language. 2. Implemented SQL query to extract data from sources into Power BI. 3. Developed measures using DAX calculations to satisfy quality scoring in Power BI reports. 4. Responsible to manage a team for developing Quality Data Inventory (QDI) report using Power BI and Power Automate. 5. Preparing data and final analysis reports for the stakeholders. 6. Developing and maintaining data - reorganizing data in a readable format.

1. Responsible to handle and follow up with clients on their SharePoint site requirements. 2. Prepare documentation for SharePoint system development with the client requirements. 3. Demo on the SharePoint product to the client. 4. Support and assist all the client regarding to their inquiries/issues. 5. Responsible to handle all the things related to Microsoft 365 Admin Centre.

1. Monitored networks and network devices. 2. Provided Tier 1 IT support to non-technical internal users. 3. Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks. 4. Submitted service tickets for equipment maintenance requests. 5. Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

1. Responsible to resolve all the technical issues related to the peripheral devices. 2. Helped with administrative support, including managing incoming calls and coordinating files. 3. Interacted with customers professionally by phone and in-person to provide information and directed to the desired staff members.

• The course work focused on CISCO IOS (practical and theories) by using Packet Tracer and Putty Terminal where the students learn to configure and troubleshoot various scenarios given as exercises.

• The course work exposed on system projects that were built from scratch by students themselves by using programming languages such as C++, Java, PHP, MySQL, and HTML.