Iram Shahzada

• Achieved CSAT score of 4.6, exceeding goal, enhancing customer satisfaction and retention • Delivered Inventory Turns of 4.0, surpassing target, improving working capital efficiency • Successfully managed procurement for 40–50+ NPI projects annually, ensuring on-time material readiness • Acted as sole buyer for a high-demand key account, maintaining supply continuity despite demand volatility • Navigated supplier prepayment and payment delays, minimizing disruption to production schedules • Mitigated risks from expired pricing quoted through rapid re-quoting and supplier re-negotiation • Proactively identified and mitigated risks related to long lead times, capacity constraints, and shortages • Manage supplier performance across cost, quality, and delivery metrics • Execute Clear-to-Build (CTB) processes to align material readiness with production • Collaborate with engineering, planning, and program teams to support NPI and production • Drive continuous improvement initiatives across procurement processes • Negotiated with key suppliers to secure bulk purchasing deals, achieving an average cost savings of 15% • Expediting shortages, with minimal CPV or PPV’s • Quoting brokers for obsolete parts and coordinating with customer for approval to use parts

• Manage the order process, requisitions from all business units, handle requests for quotes, process purchase requisitions/purchase orders, provide orders to suppliers, maintain adequate records of purchases, follow up on orders/approvals and resolve issues with invoice/receipt discrepancies • Assists in the communication to suppliers to match delivery and quality expectations • Working closely with cross functional teams to gain overall customer satisfaction • Managed 50+ suppliers, improving service levels and delivery performance • Improved supplier on-time delivery by 35% through logistics optimization • Resolved shortages, pricing discrepancies, and shipment issues with minimal production impact • Coordinated sourcing for obsolete components and brokered parts • Managed excess inventory disposition to reduce financial exposure • Developed and maintained relationships with 50+ suppliers, ensuring high-quality service and timely deliveries • Negotiated with key suppliers to secure bulk purchasing deals, achieving an average cost savings of 15% • Working with receiving department and engineering to receive custom parts and resolving any issues to avoid downtime. • Contacting suppliers to resolve short shipments or pricing discrepancies • Lead procurement activities for new product introductions, collaborating with engineering, program manager & planner for 25 NPI builds within 4 months resulting in 88% in securing future builds • Executed clear to build (CTB) process by prioritizing assemblies and ensuring all critical parts are on hand

• Quoting, creating and tracking purchase orders from various suppliers to ensure on time delivery of parts to prevent manufacturing delays, expediting where necessary. • Coordinating processes of delivery and payments of parts • Organized the transfer of parts from another location, confirming quantities and creating PO and ensuring parts dock on time • Facilitated communication between suppliers and internal teams to resolve issues promptly

• Recognized in the Senior Vancouver Leadership Team meeting for quarantine clean-up & inventory management within 3 months of joining. • Developed a quarantine procedure to reduce discrepancies whereby bringing down quarantine value from $112,910 to $27,669 in 4 months • Responsible for inventory management of seven customers with a total of more than 2000 parts • Organizing inventory using 5S procedures and encouraged team to follow FIFO when kitting parts for production • Developed a system to decrease time spent looking for parts and determined needs for customer bin SMI • Dispositioned backlog of a medical customer’s NCR from 2015 & 2016 in first two months • Reviewed obsolete/slow moving inventory and informed PL to disposition • Initiated and maintained weekly MRB meetings to discuss non-conforming parts • Tracked and assumed control of non-conformance material through the NCR process up to, and including, return to vendor • Created jobs in oracle, registered them in vision and released jobs to SMT, thru-hole or to manual assembly team after checking for part shortage • Developed processes to improve control, and accuracy of inventory • Printed serial labels/UDI labels for various customer • Control of chemicals, check for expiry, inform supply chain to purchase based on forecast • Prioritized tasks to help team with urgent requests

• Cash handling including the Selling of money orders, stamps and registered mail/parcel service. • Answering inquiries and resolving complaints regarding the postal service. • Assist with the maintaining of RPO inventory and ensures the security of mail and cash • Complete shift start/end duties and generate reports for management • Process customer returns, answer questions about merchandise and manage exchanges • Keep check out area clean and neat • Accurately worked with and turned in all money, receipts and coupons at end of shift • Answered customer service desk phone calls and routed calls appropriately • Building customer loyalty by signing them up for the optimum card

• Weigh letters and parcels; compute mailing costs based on type, weight, and destination; and affix correct postage. • Register, certify, and insure letters and parcels. • Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders. • Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail. • Rent post office boxes to customers. • Put undelivered parcels away, retrieve them when customers come to claim them and complete any related documentation. Obtain signatures from recipients of registered or special delivery mail.