Irakli Nadibaidze

As a CRM Operations professional in the iGaming industry, I am responsible for managing and executing a wide range of promotional activities aimed at engaging and retaining players. This includes overseeing push promotions, creating targeted promotional pages for game and deposit offers, and crafting and sending personalized newsletters. Additionally, I design FRB (Free Round Bonus) templates and bonuses, both for manual and promotional use, ensuring a seamless and engaging experience for players. I am highly skilled in utilizing various platforms and tools to streamline marketing processes, optimize campaigns, and track player engagement. With a strong focus on customer relationship management (CRM), I develop and implement effective marketing strategies that enhance user retention and satisfaction. My experience spans both operational excellence and creative marketing solutions, driving player engagement and supporting the growth of iGaming platforms through well-executed promotional activities.

Over my three-plus years as a customer support agent in the iGaming industry, I developed strong skills in communication, problem-solving, and customer relationship management. As a member of the VIP support team, I was able to refine my ability to deliver personalized service, address complex issues, and provide tailored solutions that consistently exceeded customer expectations. My role also involved managing high-volume inquiries through phone, email, and live chat, while ensuring a seamless experience for multiple players simultaneously. I was recognized multiple times as Employee of the Month due to my dedication to delivering exceptional service, consistently resolving challenging issues, and improving customer satisfaction. Through constant collaboration with cross-functional teams, a focus on excellence, and a proactive approach to player support, I contributed to the overall success of both the team and the company.

In my role at Alta, I gained comprehensive knowledge of the products presented in the store, ensuring I could confidently assist customers and provide detailed product information. A key aspect of my position involved building and maintaining strong relationships with clients, fostering loyalty and encouraging repeat business. I consistently created compelling sales pitches tailored to the unique needs of each customer, driving sales and contributing to the store's success.

Earned a Bachelor's degree in Business, focusing on Management and Marketing. Gained a solid understanding of business operations, strategy, and consumer behavior. Developed key skills in analysis, communication, and problem-solving. Gained practical experience in project management and crafting effective marketing strategies.