Iqra Saeed

Collaborating with the Lux brand team and external vendors to support campaign execution and operational alignment. Managing campaign data reconciliation and ensuring data accuracy through tools such as Tableau, Oracle, and Power BI for reporting and performance tracking. Supporting supply chain downstream operations by monitoring APL processes, improving data flow, and contributing to automation initiatives to enhance efficiency, reporting accuracy, and operational productivity. Working cross-functionally to ensure smooth coordination between marketing, vendors, and supply chain teams while maintaining data-driven decision-making standards.

• Collaborated with cross-functional teams to enhance data governance processes in Microsoft Dynamics 365. • Managed product master creation, discount strategies, and customer data to optimize supply chain efficiency. • Contributed to retail excellence initiatives, improving customer and vendor experience and operational performance.

As a Customer Service Executive, you are responsible for handling inbound and outbound customer calls to provide support, resolve queries, and promote company products or services while maintaining high customer satisfaction standards. Handle inbound calls to assist customers with inquiries, complaints, billing, and service-related issues Make outbound calls to existing and potential customers for follow-ups, feedback, and service promotion Clearly explain products, services, and plans in a simple and confident manner Identify customer needs and recommend suitable plans or upgrades Maintain accurate customer records and call details in the system Achieve daily/weekly call and quality targets as per TCS guidelines Follow compliance, data privacy, and professional communication standards Ensure first-call resolution and a positive customer experience.