Ioana Tsonkov

Compliance and Regulation: Overseeing compliance with CQC standards, ensuring that all care practices meet regulatory requirements and exceed quality expectations. Team Coordination: Managing and supporting a diverse team of carers and staff, fostering a collaborative and motivated work environment. Operational Oversight: Monitoring and optimizing workflows, resource allocation, and task execution to ensure efficient service delivery. Client Satisfaction: Ensuring that premium care services are provided to clients, addressing any concerns, and continuously seeking improvements in the service offered. Recruitment and Training: Managing the recruitment process, onboarding new staff, and ensuring ongoing professional development through training programs. Growth and Development: Contributing to the growth of the organization by identifying opportunities for expansion and continuous improvement in both care and operational performance. Auditing: Conducting regular audits to ensure compliance with internal and external standards, reviewing care plans, medication administration, and incident reports to maintain high-quality service delivery. Identifying areas for improvement and implementing corrective actions to ensure continuous improvement.