Ioana Breana

Develop and implement the online casino strategy aligned with overall business objectives. Identify growth opportunities, market trends, and product innovations to enhance user acquisition and retention. Oversee the development and optimization of the casino product roadmap. Manage game selection, promotions, game release scheduling,and UI/UX improvements. Monitor daily performance metrics (revenue, engagement, RTP). Maintain strong relationships with game providers and platform suppliers. Negotiate commercial terms and ensure adherence to SLAs and compliance standards. Collaborate with legal and compliance teams to manage risk and responsible gaming protocols. Lead and grow a team of trainers,casino managers, team leaders, Audio Visual Broadcasting Team, and product owners.

Responsible for the efficient and effective operation of the studio, ensuring a smooth workflow, excellent customer service, and overall success of the studio's activities. Duties and Responsibilities: Oversee and manage the daily operations of the studio. Develop and implement operational policies and procedures. Recruit, train, and supervise studio staff. Schedule and coordinate staff shifts and assignments. Conduct performance evaluations and provide feedback to staff.Handle customer inquiries, concerns, and feedback. Monitor and control expenses to ensure financial objectives are met. Handle financial transactions, invoicing, and billing. Ensure compliance with safety regulations and protocols. Handle administrative duties, including record-keeping, filing, and data management. Maintain accurate records of studio bookings, memberships, and financial transactions. Familiarity with relevant software and tools for studio management. Stay updated on industry trends and technology to enhance studio operations.

Responsible for overseeing the operations during a specific shift, ensuring the smooth and efficient running of daily activities. Supervise and coordinate the work of team members during the assigned shift. Schedule and assign tasks to employees. Address employee performance issues and conduct performance reviews. Oversee daily operations and ensure adherence to company policies and procedures. Monitor inventory levels and coordinate with relevant departments for restocking. Implement and maintain operational best practices.Identify and resolve operational issues in a timely manner. Make quick and effective decisions to address challenges. Foster a positive and collaborative work environment.

Responsible for overseeing the operations during a specific shift, ensuring the smooth and efficient running of daily activities. Supervise and coordinate the work of team members during the assigned shift. Schedule and assign tasks to employees. Address employee performance issues and conduct performance reviews. Oversee daily operations and ensure adherence to company policies and procedures. Monitor inventory levels and coordinate with relevant departments for restocking. Implement and maintain operational best practices.Identify and resolve operational issues in a timely manner. Make quick and effective decisions to address challenges. Foster a positive and collaborative work environment.

Design and develop training programs for various casino departments, including but not limited to table games, security, customer service, and other relevant areas. Conduct training sessions for new hires, as well as ongoing training for existing staff to enhance their skills and keep them updated on industry standards. Assess the performance of trainees through practical evaluations and written tests to identify areas for improvement and ensure compliance with casino policies. Keep detailed records of training sessions, attendance, and individual progress to track employee development and address any concerns or gaps in knowledge. Emphasize and promote responsible gaming practices among employees, ensuring they understand the importance of adhering to ethical and legal standards.

Develop and implement integrated sales and marketing plans to achieve company goals. Conduct marketing analysis to identify new opportunities, customer segments , and competitive positioning. Establish annual and quarterly departmental targets, budgets, and KPI's. Build and maintain strong relationship with key customers and partners. Oversee the planning and execution of marketing campaigns. Manage brand positions, messaging, and corporate identity.

Host and deal a variety of games such as poker, blackjack, punto banco, and roulette. Additionally, knowledge of various casino games, customer service abilities, and proficiency in handling money and chips.