Intan Nursyuhada Azani

•Prepared accurate sales invoices, ensuring proper data entry for orders, quotations, and deliveries. •Updated product pricing and barcodes in the AutoCount system. •Assisted customers with product selection, responded to inquiries, and provided post-sales support to enhance customer satisfaction. • Generated daily, weekly, and monthly sales reports to monitor performance and identify trends. • Coordinated with the operations team to ensure timely and accurate order preparation before delivery. • Drafted formal letters and company correspondence. • Managed the full recruitment process, from sourcing and screening candidates to conducting interviews and making hiring recommendations. • Update time attendance data, including leave record and prepare confirmation letter. • Created and managed advertisements and promotional content on Facebook and WhatsApp to boost brand visibility and sales. • Developed and maintained product catalogs to support sales and marketing initiatives. • Monitored competitor activities and market trends to provide insights for business planning. • Liaised with KPDNKK to prepare and submit reports related to controlled goods (“Barangan Terkawal”). • Ensured all halal certificates for products were valid and up to date. • Provided support by covering for colleagues and handling additional tasks to contribute to company goals and smooth operations.

• Maintained accurate financial records, including accounts payable and receivable. • Processed invoices, receipts, and payments in a timely manner. • Reconciled financial discrepancies and assisted in preparing financial reports. • Managed invoicing for quotations, sales orders, delivery orders, invoices, and purchase orders. • Supported budget monitoring to ensure compliance with financial guidelines. • Utilized social media platforms (Lazada, Shopee, TikTok) for marketing and brand promotion. • Built and maintained relationships with new customers, including workshop owners and walk-in clients. • Acted as a Service Advisor for walk-in customers, updating service records and addressing inquiries. • Coordinated with workshop partners to address customer needs and service requests. • Analyzed marketing campaigns and adjusted strategies to optimize performance. • Managed e-commerce inventory to prevent overselling and ensure accurate platform updates. • Hosted live sessions on TikTok and Shopee to engage customers and drive sales. • Handled customer inquiries and resolved complaints to enhance satisfaction. • Performed ad-hoc tasks assigned by the Managing Director.

• Served as the primary point of contact for customers, delivering excellent service and handling inquiries via phone, email, and in person. • Managed the reception area, greeted visitors, and maintained a professional and welcoming environment. • Assisted customers with inquiries, shipment tracking, and issue resolution. • Provided accurate information on shipping rates, delivery schedules, and available services. • Processed customer orders, ensuring accuracy and completeness. • Coordinated with the operations team to arrange pickups and deliveries efficiently. • Handled administrative tasks, including data entry, record-keeping, and document organization. • Prepared and processed shipping documents, invoices, and other necessary paperwork. • Managed the preparation of documents for PUSPAKOM inspections for lorries. • Handled cash transactions, issued receipts, and ensured accurate cash balances. • Reconciled cash transactions at the end of each shift or business day.

• Absorbed into the workforce during of being an industrial training student. • Assisted in initial candidate screenings and collaborated with the HR team to assess candidate suitability. • Supported the onboarding process, including preparing materials and coordinating orientation schedules. • Facilitated the smooth integration of new hires into the company culture. • Maintained accurate employee records, including KPIs for each department and updates to the Integrated Management System (IMS). • Assisted in HR administration and performance management for line managers and employees. • Ensured compliance with data protection policies and confidentiality standards. • Implemented and managed performance appraisal processes, providing guidance to managers and employees. • Collaborated with leadership to identify training and development needs to enhance employee performance. • Acted as a member of the Emergency Response Team in coordination with the Safety Department. • Managed disciplinary issues in alignment with company policies and the IMS handbook. • Contributed to employee engagement initiatives, including team-building events and recognition programs. • Supported the creation of a positive and inclusive work environment. • Handled general HR administrative tasks, including document preparation, filing, and correspondence. • Assisted in maintaining HR-related databases and systems.

• Provide excellent customer service by helping with inquiries, product information, and purchases. • Ensure a positive shopping experience by addressing customer needs. • Help achieve sales targets by promoting products and upselling when needed. • Process transactions accurately using the POS system. • Maintain an organized and appealing store layout. • Restock shelves, arrange displays, and ensure products are visible. • Learn about the products to help customers make informed decisions. • Stay updated on promotions, discounts, and new arrivals. • Handle cash transactions, process payments, and give accurate change. • Reconcile the cash register at the end of each shift.