Doug Innocenti

Chief Information Security Officer @ MoonPay

About

With over 30 years of experience in information technology and security, I am passionate about delivering innovative and scalable solutions that enable and protect enterprise operations. As the Chief Information Security Officer at MoonPay, a global fintech company that provides payment infrastructure for the crypto economy, I lead the IT and security services for worldwide enterprise operations, ensuring compliance, resilience, and performance. In my current role, I oversee the IT and security strategy, architecture, and governance for MoonPay, as well as the implementation and integration of SaaS, contact center, support, and infrastructure platforms. I leverage my skills in system deployment, network design, and products to optimize the IT and security infrastructure, and to support the business objectives and growth of MoonPay. I also collaborate with internal and external stakeholders, such as product, engineering, legal, and regulatory teams, to ensure alignment and coordination of IT and security initiatives and policies.

Country

United States

City

San Francisco

Industry

Internet

Skill

ISO Standards, Solution Architecture, Enterprise Architecture, Information Security, Management, Assessment, Cyber Policy, Incident Response, Security Awareness, Leadership, Information Security Management, Cloud Computing, Genesys, Cisco Call Manager, IVR, CTI, ACD, Cisco ICM, Avaya PBX, nice

Experience

Chief Information Security Officer

MoonPay

2023-3 - Present · 3 yrs 7 mos

San Francisco Bay Area

Responsibility Information Technology and Security Services for world wide enterprise operations at MoonPay.

Director Of Information Technology

MoonPay

2021-9 - 2023-3 · 1 yr 7 mos

San Francisco Bay Area

Responsibility Information Technology Solutions for world wide enterprise operations at MoonPay. Team included SaaS Operations and Integration, Support and Infrastructure Management, Contact Center and Sales Platform Engineering, IT Program Office, and IT Architecture.

Senior Director, Information Technology Services and Operations

TripActions

2019-9 - 2021-9 · 2 yrs 1 mo

Palo Alto, CA

Senior Leader within TripActions accountable all IT Services (Application Engineer, Security and Network Services, IT Helpdesk) along with Contact Center Operations supporting Twilio Flex, Aspect, ZenDesk, and Reporting platforms.

Managing Systems Architect - Contact Center & Omni-Channel Platforms

Wells Fargo

2016-8 - 2019-9 · 3 yrs 2 mos

Charlotte, North Carolina Area

Manager of the PVSI - Architecture team focused on Contact Center, CRM (Salesforce, PEGA, ServiceNow, Dynamics), Datalake and Omni-Channel programs. Accountable to enterprise architecture in support of both disciplines with a focus on delivery of reusable architecture which provide seamless delivery across all engagement channels.

Technology Manager, VP

Wells Fargo

2011-4 - 2016-8 · 5 yrs 5 mos

Charlotte, North Carolina

Manager of the Interaction Routing team within Contact Center Technology at Wells Fargo. Responsible for call flow and end to end design of all CTI, Telephony/VoIP, and Softphone for the enterprise. Routing platforms include Genesys, Cisco UCCE, Chat, and Mobile.

Senior Voice Engineer, AVP

Wells Fargo

2003-5 - 2011-5 · 8 yrs 1 mo

Senior Enginer / TL on the Contact Center Technology team responsible for Cisco UCCE and NICE Perform platforms.

Tier 3 - Systems Developer/Consultant

Wells Fargo

2000-3 - 2003-4 · 3 yrs 2 mos

Tier 3 Engineer for CTI / IVR / Call Recording Platforms for all Wachoiva Contact Centers

CTI Platform Manager

Wells Fargo

1997 - 2000 · 3 yrs

Then First Union Managed the CTI Support and Development team for the Avaya eContact/Quintus CTI Application.

Software Developer

Wells Fargo

1996-4 - 1998-3 · 2 yrs

Lead CTI Developer for Nabnasset/Quintus/Avaya Plafrom into First Unions IVR and Desktop Platforms

Microcomputer Specialist

Wells Fargo

1994-5 - 1996-4 · 2 yrs

Charlotte, North Carolina

PC support technician for Wholesale support desk, assisted with Tandem programming for Wholesale Treasury Management client self service platform (Invision)