Ingrid Souza

• Representative of Brazil in Colombia sharing best practices and lessons learned throughout the Cultural Transformation project • Worked on the development of a new model of broker segmentation in partnership with McKinsey, which allows differentiating service through growth potential • Coordinated the definition of Blueprint Sales Model, achieving 100% of operational efficiency in the Sales Branch

• Joined the Next Generation Leader group during the years 2016 and 2019 (Group of potentials future executives) • Managed the projects of Business Transformation on Commercial & Marketing Department with the regional team in Spain • Implemented a new Digital branch, which focused on remote service to 7 thousand small brokers, making it possible to balance the account load of commercials executives. After 1 year of the operation, brokers attended by Digital Branch started growing up. • Developed the processes and requirements to Broker and Customer portal

• Managed company's process portfolio according to BPMN methodology • Responsible for definition of the processes to new product Rental Way (annually rental of vehicles to employees of the Volkswagen Group), from the vehicle's request, credit analysis until the return of the vehicle at the end of the contract • Reviewed the Leasing Processes, generating positive financial results to the operation and to customers who got the reduction in the 22-day Gravame write-off • Supported the review of CADOCs (Legal Documentation) Delivery Processes to the Central Bank, allowing compliance with the regulator's SLA