Ingrid Monteiro

Support air and ocean freight operations, ensuring compliance with company procedures and international logistics requirements. Issue and validate AWB and BL, commercial invoices, packing lists, and shipping instructions. Prepare air and ocean freight quotations, analyzing rates, transit times, carrier options, and operational requirements. Support pricing activities through freight cost analysis, quotation development, and rate research. Conduct end-to-end mapping of internal processes across Air Freight, Ocean Freight, and Pricing departments, identifying workflows, operational interfaces, and improvement opportunities. Maintain operational systems and shipment records, ensuring data accuracy and process traceability. Develop knowledge of import and export processes, international transportation, freight forwarding operations, and logistics documentation. Work closely with internal teams, carriers, shipping lines, and international agents to support operational activities. Contribute to process efficiency through analytical thinking, organization, and continuous improvement initiatives.

Spearheaded the redesign of the company’s internal newsletter, enhancing its visual identity, structure, and editorial planning to improve employee reach and engagement. Developed and implemented new internal engagement platforms, including the company’s internal website and Viva Engage (Yammer), increasing communication flow and collaborative culture. Planned and executed endomarketing campaigns focused on reinforcing organizational values, culture, and strategic updates. Collaborated with Talent Acquisition in recruitment and selection processes for various departments. Managed HR and communication performance indicators, providing insights to leadership. Coordinated “Learning Day” events and other educational initiatives to foster continuous learning. Created visual communication materials using Canva and edited internal videos for onboarding, campaigns, and announcements. Developed onboarding content and structured training programs aligned with employee development goals. Supported the organization of corporate events, strengthening internal culture and team integration

Provided operational and creative support to the Human and Organizational Development (DHO) team, contributing to internal engagement strategies. Collaborated on the planning and execution of engagement campaigns, including internal feedback initiatives and recognition programs. Designed visual communication materials for internal control using Canva. Assisted in organizing and delivering employee training and development programs aligned with company goals. Supported internal event logistics and coordination, promoting employee interaction and team building. Managed communication with external vendors and suppliers for HR-related services and event support. Ensured alignment between engagement initiatives and broader HR strategies to foster a positive work culture.

Supported the management and organization of legal documents, including protocol control and process tracking. Assisted with monitoring case progress and documentation related to the Court of Accounts. Operated reprographic equipment and assisted with document binding and interdepartmental distribution. Handled phone communications, email correspondence, and meeting scheduling. Created and maintained spreadsheets for internal tracking, including legal deadlines and administrative routines. Organized and archived various types of documentation related to corporate and legal processes. Filled out forms and handled data entry tasks across multiple software too.

Conteúdo programático 1. Finanças e Orçamentos 2. Custos e Fluxo de Caixa 3. Preço, Mark-up e Plano de Negócios 40 horas de curso EAD.

Conteúdo programático 1. Conceitos 2. Processo 3. Equipes 40 horas de curso EAD.