ingrid klauk

front office manager

About

Front Office Manager chez Araucaria Hotel & Spa****

Country

switzerland

City

geneva

Industry

hospitality

Skill

management, front office, hospitality, microsoft excel, gestion des budgets, recrutement, gestion de la relation client, satisfaction du client, gestion des rendements, microsoft office, pms, service client, gestion du personnel, sens de lorganisation, anglais, services de conciergerie, restauration et boissons, organisation des chambres, restauration

Experience

front desk agent

rockypop hotel

2017-5 - 2017-10 · 6 mos

* 148 Rooms * 2017 Summer Season * Providing excellent guest service * Check in / out process * Billing & Cash-up process * Debiting account recovering

housekeeping manager

hotel metropole geneve

2011-12 - 2013-5 · 1 yr 6 mos

* 127 Rooms & Suites * Executive Housekeeping Manager position replacement * Communication Strategy Meetings leader * Room furniture rehabilitation supervision * Preparing workers schedules with both the needs of the hotel and the labour agreement * Workplace conflict management * Meeting with guests' expectations

front office manager

araucaria hotel & spa****

2017-12 - 2018-4 · 5 mos

* 84 Rooms * 2017-2018 Winter Season * Hotel&Spa Grand Opening in December 2017 after entire rehabilitation * Service standards design * Process design & set-up for guest relation, cash up & administration duties * Staff training & supervision * Reservation service & occupancy optimization management * Quickly and efficiently addressing customers' complaints * Seminary & Business Group * Preparing workers schedules with both the needs of the hotel and the labour agreement

front office manager

st-alban hotel & spa

2018-10 - Present · 7 yrs 11 mos

* 48 Rooms & Suites * Hotel&Spa Grand Opening in December 2018 * Installation on work site * Process design & set up * Staff recruiting & training * 10-member team supervision * In charge of following services ; Front Desk, Concierge, Valet & Night Audit * Efficient anticipation regarding guest expectations by emails, request & VIP early follow-up * Reservation service & occupancy optimization management * Quickly and efficiently addressing customers' complaints * Seminary & Business Group * Preparing workers schedules with both the needs of the hotel and the labour agreement

executive housekeeping manager

hôtel l'héliopic **** sweet & spa

2013-11 - 2017-5 · 3 yrs 7 mos

* 102 Rooms * 20-staff member supervision : housekeepers, maids, lobby boys & maintenance agents. * Hotel & Spa Grand Opening in December 2013, followed by Apartments Opening in a second building in July 2015 * Sector coordination * Suppliers negotiation, stocks management, furniture orders, delivery and set-up on site for Grand Opening * Staff recruiting, yearly individual interviews & career evolution set-up * Labour & Purchase Cost control * Monthly inventory organization for stocks control

evening housekeeping manager, trainee position

marriott hotels

2010-9 - 2011-8 · 1 yr

* 192 Rooms & Suites * Evening Housekeeping Manager position replacement * Coverage Service Supervision * Preparing workers schedules with both the needs of the hotel and the labour agreement

multi-skilled restaurant team member, trainee position

novotel hotels

2006-9 - 2009-8 · 3 yrs

Waitress (2 years): Wine & dish association advising, Guest relation, Running, Table presentation, Bartender & Cash-up operation audit. - Kitchen Help (1 year) : Menu design, Technical sheets drawing up, up-to-standard food & equipment storage, stock management, supplies quality check, delivery receipt, hygiene & safety rules application.