Indranil Ain

Building Merchnt Acquiring Risk Management @ Wio Bank

About

Domain expert for digital Neo banking , handling regulatory audits, Compliance and innovation for the digital unit of the Bank. Specialisation- Prepaid Instruments Buy Now Pay Later Architecture National Common Mobility Cards Payment Aggregator and Payment Gateway (PAPG) Escrow Bank . Visa Direct and MasterCard Money Send Compliance Adherence and Reg Reporting Neo Banking services and APIs Merchant Acquiring FX prepaid Network Certification

Country

United Arab Emirates

City

Abu Dhabi Emirate

Industry

Financial Services

Skill

Anti-Money Laundering, Operational Risk Management, Enterprise Risk Management, Business Continuity Planning, Prepaid, Bnpl, Team Management, Management, Vendor Management, Credit Cards, Banking, Fraud, BPO, Call Centers, Outsourcing, CRM, Risk Management, Accounts Receivable, Hiring, Performance Management

Experience

Building Merchnt Acquiring Risk Management

Wio Bank

2026-5 - Present · 5 mos

United Arab Emirates

Risk management is key KPI Metrics for any business to succeed . Having an efficient risk strategy which driven with AI and evolving technology to ensure pro active risk management.

Sr. Director and head of Risk and AML

Pine Labs

2022-1 - 2026-4 · 4 yrs 4 mos

- Merchant acquiring India and APAC - Prepaid Issuance business - Group AML officer - KYC - Regulatory Audits

Vice President Of Product compliance for Prepaid & NCMC

RBL Bank

2018-6 - 2022-1 · 3 yrs 8 mos

Mumbai Area, India

- Card issuing - payment acceptance / Merchant Acquiring - Money remittances - NCMC (Metro card) - BNPL on Prepaid - Partner Governance - Risk control - RBI Compliance - Audit

Director Of Operations

PayU

2012-7 - 2018 · 5 yrs

Gurgaon, India

- Onboarding - Risk - Chargeback - Merchant Relations - Dispute Management - Reconciliations - Merchant Payouts - Govt Agencies liaisoning - Fraud handling - Process automations

Team Leader - Operations for Google Checkout and Wallet

The Receivable Management Services Corporation (RMS)

2009-4 - 2012-7 · 3 yrs 4 mos

As a TL, I am responsible for meeting the daily SLAs, our SLA is very critical to the business as the issuing bank gives us very strict reply by dates to follow, and I have to take care of cards like Amex, VISA, MC and Discover, having only 12 associates I have plan every day to allocate the resource to these card type. So I can be ahead of the banks reply by dates. Managing absenteeism and attrition is another goal, I have a very good rapport with my associates, using which I generally control the absenteeism. I am the only point of contact for my associates for any clarification or escalation; I have to decide if the issue needs to be raised with the issuer bank or Google. 1. Day to day Team management. 2. Initiating new projects to improve the SLA. 3. Managing Team absenteeism. 4. Appraising team members. 5. Meeting daily client SLAs. 6. Coaching & Mentoring Team members. 7. Providing floor support to the associates. 8. Managing Attrition. 9. Handing client conference calls, escalation, 10 Responsible for team quality. 11. Conducting training for the new associates.

Quality Auditor Capital One bank Dispute Management

Convergys India Services

2004-12 - 2009-4 · 4 yrs 5 mos

Gurugram, Haryana, India

Joined Convergys as a Dispute officer and worked for their Capital One dispute resolution account, Then moved as Quality evaluator in September 2006. My prime responsibilites were to communicate wth client, leading the calibration call, training the associates and sharing feedback to them.