Indrani Maity

*Led agile scrum teams through data-driven feature priortization to $2M/ year in savings. *Define Product roadmap for a $10M+ project initiative to enhance user experience resulting in 40% time savings in error reduction *Conceptualized and launched E2E Digital Lending Platform, owned roadmap for product deployment reducing turnaround time by 30% and operation costs by 10%. *Understand the features and changes in product requirements & drive the sprint planning exercises. *Analyze product metrics and trends to assess product health and improvement opportunities. *Designed and implemented A/B experiments for our product to improve the conversion rate by 15 basis points and reduce churn by 11 basis points. *Reduced operational costs for customers by adding alerts, predictive insights, and anomaly detection capabilities in the monitoring service. *Reinforced market leadership for Wells Fargo in the Consumer Lending category by developing product strategy based on regular market and competitive analyses.

I was appointed to assist with the augmentation of the automation book of work through process deep-dive sessions to identify process ripe for re-engineering and subsequent automation as well as to liaise with Wells Fargo RPA Delivery teams (Enterprise IT) and project sponsors on budgets & forecast FY delivery, funding and appropriate developer resources in the team. I am responsible for leading the Process Engineering team on process viability assessment (PVA), generating the initial estimated ROI, and enter the process idea in the Program Pipeline Inventory central repository. My responsibilities include defining roles & responsibilities through RACI discussions and liaising with the Quality Risk Assurance & Compliance team on the BOT governance framework and implementing the RPA Post Production support structure, and creating training materials on Wells Fargo RPA Journey for introduction to the operating groups. During my time here, I received the prestigious Gold Coin Award in 2019 for demonstrating exemplary service & performance. In this role, I successfully led the solutions consultant team to identify over 75 opportunities for intelligent automation & digital transformation and led and completed 68 intelligent automation, saving USD 30M in 2018 – 2020. I successfully set up the support governance model and a new RPA Maintenance & Enhancement support team to provide 24/7 dedicated bot, infrastructure & client support.

Drove strategic partnerships and initiatives for APAC & EMEA regions for a large EU Banking client providing digital payment solutions. • Established partnerships and initiatives for the APAC and EMEA regions on behalf of a major EU Banking client providing digital payment solutions. • Led the creation of digital product roadmaps for all business lines, enabling partners to scale the product globally and commercially. • Attained End-to-End capabilities for EMEA small businesses and micro merchants that allow the setting up and adoption of digital payments across various channels, fulfilling cutting-edge payment capabilities to the unbanked in emerging nations. • Crucial in streamlining the approval process to reduce declines and retries, leading to a substantial rise in approval rates of 5% points during the span of 7 months and boosting payment volumes. • Collaborate with a team of 15 Product Owners and Managers who oversee executing the onboarding platform implementation. • Accountable for partner engagement and implementation of new partners like PayPal, Mastercard, and Amazon to the partner service built, ensuring their successful launch in the EMEA and global markets.

Responsible for managing the applications business initiatives of Enterprise Intelligence platform (EIP) unit. Built and Productized a Credit Decisioning application for Bank loan branches using SAS software for APAC region

I acted as the go-to resource and liaison between business partners and Tech teams for one of the largest banks in the world. Defined and configured requirements and tested the Customer Due Diligence platform rolled out to EU and MENA regions. Highlights & Achievements: • Completed 20+ partner integrations within the first 7 months of joining the program. • Ensured 100% compliance with all PRA and FCA rules and regulations on all projects while configuring business rules and customizing programs. • Key resource and business partner to major bank branches across Europe and Middle East regions during the roll-out phase and post-implementation support.

Implemented tracking and reporting platform for Consumer Cards service and operation centers globally. Drove initiatives to optimize user interface across cash service teams tracking platforms. • Define Product Functional specifications for HSBC Consumer cards features, including writing Functional Specification Documents (FSDs) • Work with Product Development team and Business Team members to bring key features live to the site. • Manage Product features through the lifetime of the product. • Manage and resolve conflicts, communicate effectively, influence and engage functional units to deliver consumer-oriented products to meet customer needs.

• Managing multi-channel marketing campaigns for over twenty advertiser partners, utilizing enterprise offerings from InMobi's portfolio to accomplish goals and encourage long-term growth. • Developed a unique dashboard that filled the gap between the supply and exchange teams, enabling senior management to make decisions more efficiently and boost revenue by 35% Q-o-Q. • Managing priorities among multiple initiatives and supporting the product team in launching new products and services on time.