India Robinson

➨ Oversee the client lifecycle and proactively drive adoption of QGenda to ensure ongoing customer satisfaction and retention ➨ Prepare and deliver recurring customer “Business Reviews” with key customer contacts, assessing overall health of relationship as well as business value realized from QGenda’s suite of solutions ➨ Manage and achieve key business metrics including NPS, CSAT, Churn, Health and Adoption as well as appropriate Revenue Retention goals

➨ Identified opportunities to upsell and cross-sell Yardi solutions, maximizing product adoption and client ROI while driving revenue growth. ➨ Partnered with 20+ nationwide housing authorities to ensure compliance with federal affordable housing standards. ➨ Spearheaded monthly product demonstrations and training sessions, driving user adoption and engagement while equipping clients with the knowledge to maximize Yardi’s capabilities and improve operational efficiency.

➨ Oversaw a daily pipeline of 45–80 prospects, providing property specifications, scheduling tours, managing applications, and inquiry follow up to drive lease conversions, optimize occupancy rates, and enhance the leasing experience. ➨ Consistently achieved high lease conversion rates and optimized prospect engagement, maintaining a 56% monthly closing ratio. ➨ Collaborated with property managers, maintenance technicians, commercial vendors, and leasing colleagues to implement effective solutions for resident concerns, enhance property operations, ensure a seamless living experience and ensure high tenant satisfaction.

➨ Created customized property lists aligned with stakeholder needs and financial guidelines to streamline the decision-making process. ➨ Partnered with rental companies to show over 100 properties to at least 50 families, achieving a 75% application submission rate. ➨ Reviewed closing disclosures with attorneys, interpreted legal documents, and ensured compliance with regulatory requirements.

➨Generate monthly data analysis reports through Adobe Analytics and Salesforce ➨Create Marketing materials and support initiatives that track and analyze deliverables; communicate results to internal stakeholders ➨ Facilitate trainings via webinar for Allstate agents on product and software launches

➨Built solid relationships with Allstate agents to improve quality and quantity of lead submissions within assigned territory ➨Fostered a Consultative approach with business owners to understand the risks they faced and recommended products that could mitigate those risks. ➨ Cross-sold additional Allstate Business Insurance products to increase sales and customer retention

➨Manage Allstate Business Insurance presence through AllConnect intranet portal, developing content, relevancy and frequency of posts; increaseing department engagement by 80% in first month ➨ Created weekly communications regarding Company events, department restructuring, and new processes and procedures ➨Coordinated communications for the ABI Employee Engagement team, focusing on implementation of employee requested feedback that targets the progression of existing communication plans