vivek rao

* Elaborated business development strategy for an Indian website design company to expand its activities in Belgium * Conducted a comparative study of competition and prepared a table of investigation results * Surveyed Brussels based IT companies and met with their business representatives * Collected data related to investment costs, price quotations, time required for designing and implementation, after-sales service, … * Analyzed and presented overall outcome in statistical tables and diagrams * Identified potential customer base and collected information from various enterprise offices (guichets d’entreprises) in Brussels active in the creation and development of enterprises * Determined administrative and financial procedures to follow with the public authorities concerning legal status, investment aid, operational resources…

* Followed HR procedures and carried out a diagnosis of the organization to maximize its efficiency * Examined managerial structure of the organization, its internal development strategies, management and communication style, staff competency profile, based on “McKinsey 7S Framework” * Designed a questionnaire to conduct interviews with managers and staff members * Identified service related problems by addressing causes and prioritized these issues according to impact on the organization and prospects of solutions * Analyzed and processed data in the form of spreadsheets and reported the results to the President and HR Manager * Formulated recommendations to improve services for CPAS users * Participated in HR processes of recruitment, staff assessment and skills management plan

* Processed and validated commercial bills of French corporate clients and identified technical difficulties related to the payment * Verified details of payment and client on documents and notified collaborators in France in the event of a problem * Transferred file reference in case of a problem and followed instructions for solving discrepancies * Coordinated activities of the team in absence of assistant manager: assigning tasks, supervising the work of others and generating daily productivity report

* Conducted accounting operations and data entry * Received and investigated complaints of hotel facilities in France, dealing with non-payment or delay in payment by group GTA * Responded to claims and queries received via email, phone, fax or post * Examined accounting operations in Citrix based software, consulted related documents and decided whether or not to proceed with payment * Informed GTA collaborators in France, responsible for negotiating contract terms with French hotels

INTRASOFT International is a leading European IT Solutions and Services Group with strong international presence, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organisations. The company employs more than 1,600 highly-skilled professionals, representing over 20 different nationalities and mastering more than 18 languages. With headquarters in Luxembourg, INTRASOFT International operates through its operational branches, subsidiaries and offices in 16 countries: Australia, Belgium, Bulgaria, Denmark, Cyprus, Greece, Jordan, Kenya, Moldova, Portugal, Romania, Sweden, UK, UAE and USA. More than 500 organizations in over 70 countries worldwide (Institutions and Agencies of the European Union, National Government Organizations, Public Agencies, Financial Institutions, Telecommunication Organizations, and Private Enterprises) have chosen the company's services and solutions to fulfill their business needs.

Personal Computer Software, Information Technology, Business Systems, Programming and Problem Solving through 'C' Language

Activities and Societies: Secretary of Student Desk, Master MEA Alumni Association