Rajiv Sharma

CX Cisco SaaS , CX Cloud License /Subscription management , Enterprise account management, Smart Account, SoftwareAsset Management , Vendor management,Software Cisco Smart Net Total Care ,True-Up,True Forward, Renewal, Onboarding, adoption, lifecycle management, QBR on Total Account Management, Cisco incentives collection to P&L , Cisco-to-quote-to-Order-to- Billing. Vendor PO process to pay Cisco Managing Margin, Discounts & credits during Ordering process. Integrated Services. Launched AI agent project “Knowledge Velocity “ Using in-house capabilities Designed , configured bespoke RAG for Cisco License management process & Launched first AI agent for Global Business to Accelerate Intelligence delivery for Sales, Quoting process & Licence management .

SITA is the world's leading specialist in air transport communications and information technology. Accountability for a product, Business Operations Practices, New/improved Service Design, TTM, new/improved product launch & Quote-To-Bill. RFP Quotes, using ABACUS-CPQ -AQM- SODA) as per SITA products Portfolio. Discount, Pricebook check, Regulatory, Working with Product Management for Service Lifecycle, End of Life, etc. Accountable for Best practices (Operational Excellence| Digital Transition & Transformation |Incubation ||Simplification) Managed ABACUS a New RFP tool for the SITA Presales/Account team for Budgetary quotes on MPLS, DSL, BVPN@AIRPORT, SDWAN Tools: -ABACUS, JIRA, CPQ, AQM, SODA, ServiceNow, Microsoft Office (PowerPoint, Excel, Word, Visio), SharePoint, Webservice REST API,

Telefónica is one of the world's largest fully integrated telecommunication operators, providing communication, information and entertainment solutions, with presence in Europe, Latin America and Asia Pacific. We operate in 25 countries and serve around 325 million customers. For more information, please visit www.telefonica.com Acting as an ambassador for the practice and exhibiting Telefonica’s core values (Bold, Open, Clear, Trusted) Relationship management - engaging across all levels within prospective customers businesses (Voice, Video, Messaging, Mobility, WAN/LAN, Connectivity services), to CxO level This includes but is not limited to: * Service Provisioning * Service Operations * Service Management * Professional Services The role bridges between sales, engineering and clients

PM for Global large project full responsibility of end to end service Delivery on network & application services RFP to Billing Managing Scope, Project plan, Communication, Risk, Revenue, Milestone,QTO (Quote to order), OTB (Order To Bill), CAT (Customer Acceptance test)To make sure whole project is within Time, Budget & quality. •Managing Quotes,Order, Provisioning, Link Delivery, technical delivery resource assigned to Large project. •Ensure that all projects are delivered within scope, time, budget and quality.

Serves as the customer advocate within the maintenance process. Demonstrates ownership and accountability for all maintenance processes (including but not limited to Trouble Management and Resolution, Communication, Project Management, Corporate Strategies Support and Business Directions, Performance Reports and Data Analysis) on behalf of the customer. Crosses organizational boundaries and overcomes traditional hierarchical structures by commanding and committing AT&T resources to respond to and resolve any and all maintenance issues. The CRM has a direct impact on customer satisfaction, revenue generation/protection and promotes and protects AT&T brand identity. Act as customer advocate and representative within AT&T to own billing, revenue, contracting, fault management, fault resolution, project management, provisioning, procurement, disputes and many more activities. Create and develop relationships with senior executives within my customer base with a view to enhancing their relationship with AT&T

Champion overall Service management practice for the MOW (Global) Customers: Customer Advocate for all Operations, Service, Billing, related concerns within Different BU. Accountable for Incident Management, Change Management, New Service Order Management Manage Escalations as needed & known issues/workaround, RCA, RFO, MTTR, FOC, SIP. Performance, Availability (Fault), BCP, DR, Trouble Ticketing & Capacity Management Chronic Issues and network improvements, Problem Management Status Reports (Chronic), Root Cause Analysis (RCA) / Problem Records, Service Improvement Plans (SIP) SLA Report (Monthly), Network Performance report, Trouble Ticket Reporting, MTTR Reporting Weekly Internal Synch Meetings & Customer Status Calls, Bi-Weekly Governance Calls

Focus on Customer experience, Total ownership for Customer for operations, Reporting, Fault managment, Sla, Sales, Service Reviews, Delivery and deployment, Working as an Interface between Customer and Orange Business Services

Providing the first & Second level voice dealing in Presales, Sales & Service Configuring, supporting and trouble-shooting Negear/Linksys/Cisco/Dlink Router and Net gear Layer2/Layer3 Switches Creating VPN tunnels among Netgear/Linksys/Cisco routers for remote access Configuration of Net gear firewal, Configuration of Net gear/Cisco VPN clients Configuration of Net gear Print Servers over TCP/IP Wireless Network Designing networks using IEEE 802.11a, IEEE 802.11b, IEEE 802.11g wireless standard devices. Configuration of Netgear/Cisco/Linksys/Dlink/Apple wireless network devices Configuring Wireless bridging and setting up of Wireless VPN connections.

Managment in Multi-cultural environment, Communications, Conflict management, Organisation Behaviour, motivation theories, Cultural Intelligence

VeriSM™ Foundation VeriSM™ is a Service Management approach, specifically tailored to support organizations to help them succeed in the world of digital services. VeriSM™ helps organizations to define their service management principles. These principles will be relevant to all products and services, and include areas like security, quality, cost and risk.