Imogen Cummins

Duties: -Creating high-quality training data for machine learning models by labeling, structuring, and organizing raw data (text, images, audio, video). Accomplishments: -Improved model performance by 15–20% through rigorous QA and high-precision labeling -Annotated 10,000+ data points monthly while maintaining 95%+ accuracy -Reduced data ambiguity by identifying and flagging 50+ edge cases, contributing to guideline improvements Core Responsibilities: -Data Annotation: Labeled data using bounding boxes, polygons, keypoints (CV), and tagging sentiment, intent, and entities (NER) in text -Quality Control: Reviewed and validated human and AI-generated labels to ensure accuracy and consistency -Guideline Refinement: Identified ambiguities, flagged edge cases, and contributed to improving annotation standards for LLM training -Generative AI (RLHF): Evaluated and ranked LLM outputs based on accuracy, safety, and relevance Key Skills: -Attention to Detail: Maintaining consistency across high-volume, repetitive tasks -Tool Proficiency: Experience with Labelbox, CVAT, SuperAnnotate, AWS SageMaker Ground Truth -Analytical Thinking: Handling ambiguity and making consistent judgment calls -Time Management: Meeting deadlines while maintaining high throughput and quality -Technical Literacy: Familiarity with data formats (COCO, YOLO) and basic Python/SQL -Domain Adaptability: Applying context-specific knowledge across different datasets

Provide full-service residential improvements including feature walls, wood paneling, wainscoting, board and batten, trim work, backsplash tiling, shelving installation, sliding/shower door installation, blinds, and custom built-ins. Design and build custom furniture, including sofas, chairs, benches, tables, beds, vanities, office desks, gaming setups, and specialty mounts; perform restoration, refinishing, repairs, and complete upholstery projects. Execute high-quality staining, painting, surface repair, and wall patching, ensuring professional finishes and long-lasting structural integrity. Create custom home textiles such as drapes, curtains, duvets, blankets, pillows, and cushions, tailoring each piece for both function and aesthetic cohesion. Apply interior design and Feng Shui principles to enhance flow, organization, and visual harmony, transforming spaces into functional, personalized environments. Deliver end-to-end project execution including planning, measurement, material selection, construction, installation, staging, and cleanup. Provide expert space optimization and organization services, improving usability and layout through thoughtful design and structural enhancements. Manage all business operations including budgeting, forecasting, scheduling, procurement, cash flow management, client communication, quoting, invoicing, and expense tracking. Implement cost-saving strategies and efficient workflows that preserve craftsmanship quality while maximizing profitability and customer satisfaction. Build and maintain strong customer relationships through professionalism, transparency, and consistently high-quality workmanship

Performed end-to-end fraud, AML, and FCRA quality assessments across 400+ daily call reviews, back-office investigations, sanctions triggers, and keyword-flagged account activity for all Zelle-partnered financial institutions. Conducted investigations involving account takeovers, money mule networks, synthetic identities, and emerging fraud typologies. Reviewed large volumes of transaction data, account histories, and OFAC-triggered alerts to identify high-risk patterns. Produced audit-ready findings and actionable insights for investigators and leadership. Authored departmental procedures, playbooks, and knowledge base articles, improving team accuracy and onboarding outcomes. Collaborated with engineering and product teams to optimise API rulesets and fraud detection logic. Delivered coaching and quality insights that contributed to an 89% reduction in team turnover. Supported SAR-related reviews and documentation aligned with regulatory expectations.

Investigated suspicious activity across Macy’s credit accounts and American Express co-branded cards, identifying over $100M in fraud exposure. Performed EDD on high-risk accounts and reviewed behavioural anomalies, transaction patterns, and communication logs. Prepared detailed investigative reports for compliance, legal, and loss-prevention teams. Validated automated alerts, escalated confirmed suspicious activity, and ensured alignment with AML standards. Conducted outreach to restore compromised accounts and prevent further loss.

Supported high-volume home and motor insurance operations, delivering policy quotes, renewals, adjustments, and complaint resolutions. SME for customer service, retention, and sales operations. Guided agents, supported escalations, and provided product knowledge expertise. Assisted with training, quality, and compliance aligned with FCA expectations. Collaborated with underwriting, claims, and billing teams to resolve discrepancies.

Honors High School Graduate – 3.6 GPA at age 16 (41 credits)