immanuel mwiti

As a Customer Care Representative at Nakama Tech and previously at Ison Xperiences BPO, I handled high volumes of daily customer interactions via phone, email, and chat, resolving most issues on first contact. I provided clear guidance on product use, billing, and basic technical support, helping reduce follow-up inquiries and improve customer satisfaction. My ability to build rapport led to improved loyalty and retention, while my attention to detail ensured accurate documentation. Across all roles, I’ve demonstrated adaptability, professionalism, and a strong commitment to delivering excellent customer service.