Imma Tugay

Manage high volumes of outbound calls to schedule business meetings and technical presentations with B2B clients. Coordinate the company’s accreditation process with partner organizations and corporate clients to establish formal business relationships. Conduct systematic follow-ups with leads generated from marketing campaigns and industry events to qualify potential projects. Answer inbound inquiries from phone, email, Viber, and social media marketing leads. Filter bidding invitations and project leads to ensure they match the company’s technical expertise. Handle first contact and project data collection before transitioning files to technical sales engineers. Manage small projects independently, including energy audits and the supply of engineering products. Coordinate with engineers and energy auditors to ensure project pricing and proposals are accurate. Conduct site visits and ocular inspections with engineers to verify project feasibility and documentation. Serve as Lead Administrator for Odoo CRM, monitoring data accuracy and project logs for the sales department. Review client Bills of Materials (BOM) to check for outsource requirements and technical compatibility. Monitor daily project progress from initial engagement and proposal to mobilization and testing. Track the delivery and client acceptance of technical test reports to ensure project completion. Manage the customer satisfaction process by sending surveys and compiling quarterly review summaries. Monitor critical client feedback and track the steps taken by departments to resolve concerns. Prepare and present department data for ISO 9001:2015 internal and external audits. Handle Corrective Action Reports (CAR) and ensure all forms and processes comply with ISO standards. Assist sales admins with bid preparation, including attending pre-bid and bid-opening meetings.

Assisted in drafting of electrical plans and technical drawings using AutoCAD. Supported site evaluations to ensure physical installations followed approved design plans. Collaborated with engineers to ensure project documentation met industry compliance standards.

Handled flight bookings, rebookings, and cancellations for an international airline account.

Conducted outbound calls to potential business clients for lead generation and appointment setting. Performed B2B lead generation and processed service contracts for commercial clients.

Managed inbound calls for a major UK-based merchant-transportation account. Acted as the primary point of contact for rider concerns, including basic troubleshooting and filing complaints. Filtered and forwarded calls to appropriate departments and escalated safety-related cases immediately. Processed refunds and managed rider-side disputes to ensure high levels of customer satisfaction.

Verified Magento and QuickBooks data against bank Statements of Account (SOA). Identified and deleted duplicate records to maintain financial data integrity.