Chris Lilko

- Reporting to the CEO, I'm part of Voiceflow's leadership team. I work on strategic and special projects across the business - think ambiguous or new opportunities and gap filling. - Sample Focus Areas: performance management and compensation, annual ELT planning, hiring and org design, service design (implementation, support), leadership workshops, mediation, GTM/launch, market positioning & narrative

- Serving two primes on the R&D side (Head of Product, CTO), I ran the operational practice for our 25+ Engineering and Product team - Sample Focus Areas: delivery management, internal enablement and change management, customer feedback program, launch coordination, Eng learning & culture, co-op programs, bug & triaging process

- Player coach role with 2 direct reports (1 PM, 1 ProdOps) - Product Portfolio: Product Ops (KPI definition, data tracking, beta process, tooling), Core Canvas Designer, NLU Manager (net new), Identifying new, exploratory opportunities

- Reporting to the Head of Product, I was the second PM hire! In this role, I was an embedded teammate on an Engineering pod, working with senior technical leaders and the Head of Design (cofounder) - Originally joined to scale the product as we expanded out of a narrow use case (design/prototyping) - I ran all aspects of the product process with a heavy leaning for customer research and discovery

- Reporting to the SVP Product Strategy, I was in a player-coach role with 1 direct report. I worked directly with Director and VP-level Engineering, Design, and Operations leadership. - In this flex role, I owned the Platform roadmap and Product Operations (supporting 5 PMs) - Sample Areas of Focus: product data and tracking (across 4 discrete products), multi-product narrative, unified authentication, KPI development, product tooling

- Reporting to CTO, I was the first PM hire. - End to end product management for Yolk's suite of 3 service automation products - Target Customer Base: IT, SecOps, HR teams for Banks

- Reporting to the Head of Product & Design (cofounder), I was the company's first PM - Supported the successful pivot from SMB/MM to Enterprise, owning the roadmap and delivery of key SOWs and strategic features - Scaled the product practice from a single pod to multi-pod structure run by 5+ PMs - Key Customer Verticals: Telecom, Government Services, EComm

- I was the second CS hire! And was employee #11. We grew to over 250+ headcount by the time that I left the company.