Ievgeniia Mangones

• Serve as a primary liaison between newcomer families, schools, and community organizations to facilitate seamless integration. • Provide direct settlement support and resource navigation to immigrant clients, ensuring their successful adaptation. • Develop and implement strategic outreach initiatives, addressing client needs through workshops and information sessions. • Collaborate with school staff and community partners to enhance newcomer support programs.

• Conducted intake, orientation, and case management for newcomers, providing essential resources and referrals for housing, employment, and education. • Organized events, art activities, settlement and educational workshops to support newcomer integration and promote community involvement. • Coordinated logistics for events, including volunteer management, procurement of supplies, and partnership engagement with local service providers.

• Led fundraising initiatives (over $200000 raised), securing financial support for newcomer programs and services. • Managed stakeholder relations, liaising with government agencies and community organizations to advocate for CUAET newcomers’ support. • Coordinated operational processes, ensuring program goals align with funder requirements and community needs. • Delivered presentations at various council meetings to advocate for funding and policy support. • Oversaw all communication efforts and social media strategy, enhancing outreach and engagement.

• Managed national and international orders, ensuring timely shipping, monitoring outstanding balances, and resolving order issues. • Oversaw inventory management, including updating discontinued and price lists, and selecting products for upcoming seasons. • Led Southern Ontario sales accounts, conducting sales calls, promoting new collections, and presenting products to customers. • Planned and executed company events, including two yearly open houses with showroom displays, product photography, and marketing materials. • Represented the company at tradeshows and supplier meetings, preparing display materials and traveled internationally to source new products.

• Opened and closed the store, including handling registers and daily reporting. • Enforced strict stock control procedures to maintain inventory accuracy. • Managed store operations independently and alongside the store manager. • Led by example, achieving 30%+ sit-down Kiehl’s touch consultations. • Assisted in team training and enhanced product knowledge for staff. • Consistently achieved and exceeded sales targets. • Provided exceptional customer service, fostering long-term client relationships. • Sent detailed daily and nightly reports to Kiehl’s head office. • Monitored employee breaks to ensure compliance with rest period policies. • Maintained key performance metrics, including AUS, IPT, and SPH. • Ensured visual merchandising was current and optimized for customer engagement.

• Assisted the School Director with administrative tasks and daily operations. • Managed student registration, ensuring all forms and required documents were accurately completed. • Recorded and distributed meeting minutes during staff meetings. • Served as the primary point of contact for parent inquiries, providing timely updates on school events and news via email and social media. • Maintained and updated the school’s Facebook page to enhance engagement and communication. • Captured and documented school events through photography for promotional and archival purposes. • Provided student supervision as needed to support a safe and organized learning environment.

• Provided personalized skin, hair, and body consultations, tailoring product recommendations to individual needs. • Delivered exceptional customer service, fostering long-term client relationships and brand loyalty. • Assisted the Store Manager in achieving sales targets, aligning with both individual and store-wide goals. • Maintained brand image through effective merchandising and product presentation. • Communicated with customers in English, Russian, Ukrainian, and Spanish, ensuring a seamless shopping experience. • Executed short- and long-term business strategies to drive sales growth and enhance customer engagement.

• Provided professional subtitle transcription for veterans interviewed in a WWII video documentary, ensuring accuracy, clarity, and cultural sensitivity in the final production. • Conducted in-depth research and translation of historical documents, written materials, and recorded interviews, preserving the authenticity and integrity of the content. • Facilitated live interpretation during voice interviews, bridging language gaps between veterans and the documentary team to capture meaningful firsthand accounts. • Served as a group leader and cultural liaison for a delegation of 10 Russian high school students participating in an international science fair at the World Congress Center in Atlanta, GA. • Provided guidance, logistical support, and cross-cultural communication assistance, ensuring students navigated the event successfully while maximizing their learning and networking opportunities. • Acted as a primary point of contact between students, event organizers, and other international participants, fostering engagement and collaboration across diverse backgrounds.

Dean's List, International Student Tuition Waiver