Ilyas Gondal

Team Manager

About

IT Desktop Support Specialist Data Centre Engineer

Country

Germany

City

Berlin

Industry

Information Technology & Services

Skill

VPN, Zscaler, Lookout for work, Data Center Infrastructure, Technical Support, Desk Top Support, Active Directory, Help Desk Support, service now, Hardware Support, Microsoft Intune, Office 365, End user support, Asset Management Control, Cross-functional Team Leadership, Financial Statements, Retail Management, Scheduling Management, Administration, Analytical Skills, Strategy, Product Management

Experience

Team Manager

InfoTech Systems Ltd

2024-9 - Present · 2 yrs 1 mo

IT Desktop Support Specialist

IT Solutions

2019-4 - Present · 7 yrs 6 mos

Switzerland

Assisting walk-in users, understand queries to diagnose problems Addressing user tickets regarding hardware, software, database &networking Window system administration• Active Directory (AD) Administrative Microsoft Intune End User Support for MS Office 365 incl Teams SharePoint 2010/2016/Online Installation & Configuration of IT equipment and software User support in On-boarding and Off-boarding Creating and maintaining knowledge base (KB) articles & procedures Assets management control (System & Stock Room) Conferencing (video & audio) and event management Third party vendor communication & customer management Guiding users with step-by-step instructions Conducting remote troubleshooting Building, updating & maintaining the inventory (ServiceNow) Proactive & test alternative pathways to resolve issues Escalating and transfer tickets to another team for diagnosis Site Survey including Identifying locations of APs and WiFi, routers, switches cabling condition etc. Providing support for Citrix Virtual Desktops & Managing XenDesktop Mobile Device Management (MDM) Installing company profile in Mobile devices (iOS, Microsoft, and Android) VPN-Software and Authenticator

Data Center Engineer

National Engineering Services Pakistan (Pvt) Limited (NESPAK)

2015-11 - 2018-12 · 3 yrs 2 mos

Lahore, Punjab, Pakistan

• Installation and maintenance of servers. • Installation of network equipment. • Patching of optical fiber and copper cables. • Troubleshooting network and server problems. • Network testing. • Designing cable layout. • Maintaining optimally controlled environment for datacenter. • Monitoring day to day performance of the equipment. • Running hardware diagnostics and replacing failing parts. • Documenting processes and keeping event logs. • Server repairs • Upgrading internal system components, including CPUs, hard drives and network cables.