ilona voss

customer contact representative - business to trade

About

Customer Contact Representative - Business to Trade at Cygnific

Country

netherlands

City

enschede

Industry

airlines/aviation

Skill

hotel reservations, airline reservations, business travel, reslynx, amadeus, galileo, fidelio, visual one, microsoft excel, microsoft word, microsoft publisher, powerpoint, english, dutch, tourism, leisure, hospitality, front office, property management systems, tour operators, travel planning, booking systems, gds, customer service, hotels, hospitality industry, leisure travel, airlines, concierge services, synxis, maestro, hotel booking

Experience

reservations executive

akkeron hotels

2011-10 - 2013-5 · 1 yr 8 mos

Ensuring maximum room occupancy and Average Room Rate is achieved.

receptionist

akkeron hotels

2010-11 - 2011-10 · 1 yr

intern - customer care representative

cygnific

2009-5 - 2009-10 · 6 mos

reservations agent

red carnation hotels

2013-5 - 2014-11 · 1 yr 7 mos

customer contact representative - business to trade

cygnific

2016-11 - Present · 9 yrs 11 mos

Cygnific Sales & Service Center handles the customer contacts of KLM, Air France and Delta Air Lines for 19 European countries in 11 languages. We handle requests from passengers and travel agents including group bookings and special services. Cygnific is headquartered in Amsterdam, Netherlands with offices in Amsterdam and Enschede.