ilma Romandani

• Evaluating potential suppliers and vendors, and requesting quotes to compare prices • Negotiating contracts with suppliers for pricing and supply • Tracking incoming inventory, delivery times, and ensuring all deliveries contain the requested goods • Building and maintaining good relationships with suppliers and vendors • Reviewing products and supplies to ensure quality meets standards • Monitoring expenses and reducing costs without compromising quality • Working with team members, supervisors, and purchasing managers to develop purchasing plans • Collaborating with financial team members on contracts, invoicing, and other financial matters

Responsible for writing transcripts of audio and video from clients by creating a transcript of an audio or video and ensuring the confidentiality of transcript documents.

Dapur Denai is a small and medium business in the field of providing food and beverages for B2B and B2C, packaged in the form of customized catering. Dapur Denai has succeeded in providing lunch catering and meal services for individuals, households, firms and goverments using word-of-mouth marketing techniques while maintaining customer satisfaction levels. Some of the actions below illustrate my responsibilities: 1. Conduct a market research and analysis to determine the products that are trending and in demand by consumers. 2. Conduct a marketing analysis, marketing strategy, and put the plan into action by marketing to consumers through social networks, door-to-door, word-of-mouth, B2B, B2C, and B2G. 3. Oversees Dapur Denai's financial structure through accounting and bookkeeping activity, ensuring adequate and profitable stability. 4. Maintain the customer satisfaction level and customer retention strategy by creating value-added and building SOP of complain handling management.

1. Assisting patients in registration and medical administrative preparation as well as assisting customer needs. 2. Update the patient's data and history card, as well as the required documents, on the system. 3. Serves as an information center and frontliner for patients, connecting patient needs with the BiMC team of doctors. 4. Handle and resolve patient complaints by coordinating with the relevant team. 5. In charge of providing online consulting services (teleconsul) to doctors and patients, including scheduling, registration, and follow-up.The teleconsul application worked well while the teleconsul medical doctor team coordinated and talked with each other. 6. Organize team performance meetings and write minutes of meetings, as well as document all event activities neatly. 7. Create weekly and monthly service performance reports and presentations regarding the customer satisfaction level, complaint handling, and customer service performances.

Assigned to the BiMC Teleconsul clinic development team to build the telemedicine customer service standard to achieve high customer satisfaction level while preparing the customer acquisition strategy as well as managing telemedicine doctors team.

As a SME Consultant, I am responsible for fostering SMEs in Padang, covering aspects of production, technology, capital, bookkeeping, labor mapping, and marketing, as well as assisting with business negotiation and business deals with the following actions: 1. Mapping and registering small and medium enterprises (SMEs) that have the potential to develop their businesses. 2. Exploring the business potential of small and medium-sized enterprises (SMEs) and building good relationships to help SMEs' entrepreneurs. 3. Provide consultation, guidance, and advocacy for SMEs in the areas of marketing (entering the modern market), law, product licensing, and business structures. 4. Coordinating and facilitating SME entrepreneurs through regular training programs. 5. Act as a business negotiator to help SME entrepreneurs negotiate with government institutions about marketing products that are going to be sold in the export market. 6. Disseminate government policies and programs. Padang City and the Government of the Republic of Indonesia to SME entrepreneurs. 7. Manage SME entrepreneurs while monitoring, maintaining, and maintaining quality. As a SME Consultant, or Tenaga Pendamping UMKM, with strong skills in business relationship management, B2B and B2C sales, as well as business negotiation, I have many successful track records below: 1. Successfully assisted SMEs in Padang City to obtain a micro small business license (IUMK) and business legality letter from the Ministry of Cooperatives and SMEs of the Republic of Indonesia. 2. Successfully assisted Padang City SMEs to get financial assistance and tools from the Padang City Trade Office. 3. Successfully assisted Padang City SMEs connect with state-owned banks to get KUR funding help from the government through the KUR funding distribution program. 4. Successfully assisting SMEs in Padang City to obtain Home Industry Food Production Certificate (SPP-PIRT) from the Padang City Industry Office.

Responsible for managing member databases, updating member databases, and helping fill in data for newly joined members. My job details are: 1. Contact members who have previously registered in the database, collect and manage the member database. 2. Direct members to update their data via the link provided. 3. Help manage member documents to update membership data.