illya blandon

I manage the rebates team for the processing department. My mission is to assure that we are assisting the patients to receive their rebate reimbursements in a timely manner. We aim to provide quality service to all of our patients. I am proud to say that I have a team of strong, intelligent, detailed and dedicated individuals who's goals is to assure the patient has the best customer service experience.

As a senior patient experience specialist and acting supervisor, my goal was to assure that I provided assistance to all level entry representatives. Handled escalations from patients, provider offices, pharmacies and provided resolutions to their issues. My mission was to provide functional guidance, train and mentor our patient experience specialists to ensure we all reached a common goal (Stellar customer service).

During my time at the Patient Experience Center, my mission was to assure that all of our patients were properly educated on our savings copay offers. Inform them of all the benefits of each promotion available to them and to assure that they were properly enrolled into our programs. I also provided sites/physicians and pharmacies with stellar customer service to assure that the patient's received their benefits/copays in a timely manner, and educated them on how to utilize our offers at the pharmacy.

Enrolling sample members to the patient registry and update contact information. Investigating customer complaints, and reporting them accordingly. I was responsible for gathering adverse events from respondents and reporting them properly, when sample members mentioned any product complaints or side effects to the medications.