Iliana S.

• Lead and support a team of 10+ AR specialists handling U.S. healthcare billing and collections. • Provide training, feedback, and mentorship to ensure consistent quality and performance. • Manage claim submissions, payer follow-ups, and denial resolutions across multiple facilities. • Handle administrative tasks including onboarding, closing trial periods, and approving PTO. • Collaborate with clients and supervisors to resolve escalations and identify process improvements. • Track KPIs and aging reports to drive accountability and problem-solving within the team.

• Supported team members in daily AR operations, assisting with claim follow-ups, billing questions, and payer-specific processes. • Trained and guided new hires on company systems, payer workflows, and communication standards to ensure consistent quality. • Monitored claim progress and helped identify errors or trends affecting payment resolution. • Communicated with Business Office Managers (BOMs) to provide requested billing information and updates on outstanding balances. • Reviewed co-insurance and payer claims for accuracy before submission or escalation. • Maintained personal productivity goals while supporting team efficiency and client KPIs. • Contributed to improving internal trackers and note documentation practices to make daily work clearer and more consistent across the team

• Managed accounts receivable processes for U.S. healthcare facilities, including claim follow-ups, payment posting, and denial resolution. • Handled co-insurance billing and payer follow-ups to ensure timely and accurate reimbursement. • Communicated directly with residents regarding their balances and followed up on outstanding patient payments. • Maintained regular contact with the Business Office Manager (BOM) to provide requested information, resolve billing questions, and support facility-level needs. • Reviewed EOBs and payer correspondence to identify issues and escalate when necessary. • Consistently met productivity and accuracy goals while supporting client KPIs. • Developed familiarity with multiple payers and billing systems (FLMMIS, UHC, Molina, Superior, etc.).