Iliana Marshall, PMP

Led team through adaptive project with constantly updated requirements. Ensured that scope, quality of work, and budget hours were adequately spent, and ensured employee welfare throughout the duration of the project. As Program Manager for Economic Crimes Team within the FBI, led change management efforts to increase team effectiveness. Introduced analytic projects that fulfilled executive management requirements for nationwide analysis on economic crimes threats. Program managed FBI enterprise program, focused on project prioritization and strategy development. As part of the program, led strategy development training project, working with stakeholder divisions to present deliverable to an audience of more than 200 FBI leaders. Navigated varying levels of complexity as a senior leader, and built frameworks to spearhead change management, enabling project teams to successfully navigate, develop, and deliver analytic national assessment projects.

Reduced complexity through more than 30 analytic projects by re-framing variables through diversity and brainstorming techniques reducing ambiguity of analysis and providing clear communication of risk and opportunities to executive and other law enforcement stakeholders. As Domiain Management Coordinator for FBI San Juan, I managed the uncertainty domain within the FBI San Juan area of responsibility (AOR). Analyzed environmental factors that directly affected more than ten criminal and national security threat issues in Puerto Rico and the USVI. Communicated project results to executive stakeholders, resulting in operational actions to mitigate threats in the FBI San Juan AOR. Decreased analytic volatility in more than thirty analytic products by conducting alternative analysis, resulting in reliable analysis for management, and consequent operational decisions that resulted in threat mitigation. Enhanced risk awareness in FBI San Juan by 75% by actively participating in monthly risk review meetings, resulting in cross-program links that supported criminal threat mitigation.

In my role as a Spanish linguist with the U.S. Department of Justice, I specialized in transcribing and translating critical documents and recordings for FBI San Juan. My responsibilities included interpreting during various operational activities, which significantly improved communication and collaboration among team members. My work directly supported law enforcement efforts and enhanced the effectiveness of training sessions.

Led customer relationship management for employees of our client companies. Supported medical, retirement, and on-boarding plans for companies such as Target, Disney, Amgen, JC Penney, Home Depot, among others. Engaged in project and corporate governance compliance and execution, ensuring the right handling of PII and other confidential processes.

In my role at Martinez, Odell, y Calabria, I was responsible for managing the reception area and telephone switchboard, ensuring a welcoming atmosphere for clients. I maintained accurate attendance records for employees, which supported the Human Resources department in optimizing workforce management. My contributions helped streamline communication and enhance the overall efficiency of the law firm.

During my internship at 3M in Puerto Rico, I played a crucial role in supporting the industrial department's marketing initiatives. I prepared cold calling reports and informative flyers, acted as a liaison for international manufacturing partners, and assisted in developing a marketing plan for new consumer products. This experience honed my communication and organizational skills while deepening my understanding of product marketing strategies.

At Néstor Reyes, Inc., I excelled as an Accounting Clerk, where I efficiently managed check processing and supplier invoices. My proactive approach led to a promotion to the Accounts Payable department within two months. I also contributed to billing and payroll support, ensuring accurate financial records and timely operations.