Ili Amanina

- Driving market penetration for Gemini for Google Workspace, advising C-level executives on how Generative AI can accelerate workflows, automate repetitive tasks, and replace legacy, siloed tools with a cloud-native ecosystem. - Consulting IT leaders on strengthening their security architecture by leveraging Google’s Zero Trust model. Focusing on Identity Access Management (IAM), Endpoint Management, and mitigating Shadow IT risks to ensure data protection. - Structuring flexible commitment plans and renewal strategies to align license distribution with actual business usage. Conducting Total Cost of Ownership (TCO) analyses to demonstrate long-term cost savings compared to legacy or competitor solutions. - Articulating the value of Google’s global infrastructure in ensuring organizational resilience. Helping clients design Disaster Recovery strategies that eliminate reliance on on-premise hardware, ensuring 99.9% uptime during critical disruptions.

- Generated USD 8M+ in pipeline within 5 months by identifying high-value opportunities for Cloud Infrastructure modernization, Data Analytics (BigQuery), and Generative AI adoption across the ANZ region. - Engaged C-Level executives (CIOs, CTOs) to assess architectural readiness for cloud migration, specifically addressing security posture (Zero Trust/Mandiant) and data sovereignty requirements. - Leveraged specialized knowledge in Web3 to position Google Cloud’s high-throughput infrastructure and Blockchain Node Engine to DeFi and dApp developers, solving for latency and scalability. - Collaborated with Field Sales Representatives and Customer Engineers to accelerate complex sales cycles, providing deep technical intelligence to bridge the gap between business goals and cloud capabilities.

- Managed the end-to-end technical sales lifecycle for the ANZ SMB market, translating complex business requirements into scalable Microsoft Cloud architectures (Azure IaaS/PaaS, M365, Dynamics 365). - Conducted technical discovery sessions to assess client IT landscapes, designing roadmaps for legacy system migration, hybrid-cloud implementation, and digital transformation. - Addressed critical regulatory concerns regarding data sovereignty and residency in the ANZ region. Proposed robust security frameworks utilizing Microsoft Defender, Entra ID (Azure AD), and DLP (Data Loss Prevention) policies. - Drove adoption of emerging technologies by effectively positioning Azure AI, Microsoft Copilot, and Power Platform to solve specific operational inefficiencies. - Collaborated with Technical Decision Makers and C-level executives to validate Proof of Concepts (PoCs) and demonstrate ROI through technical business cases.

- Managed a high-value portfolio of merchants on Shopee Food, driving business growth by optimizing merchant performance metrics (GMV, conversion rates, and engagement). - Acted as a brand consultant for merchants, identifying gaps in their online presence and implementing targeted marketing strategies that boosted brand equity and delivery performance. - Led data-driven strategies by conducting deep-dive analyses into critical business issues. Developed hypotheses and presented actionable findings to senior leadership to drive platform-wide improvements. Success Story: Successfully guided a merchant partner through a comprehensive branding overhaul, directly contributing to their recognition as "Favourite Local Food" at the Shopee Award 2023.

- Managed and maintained the brand presence for three distinct portfolios (ConnectY, Lefeo, and Passbot) across Facebook, Instagram, and LinkedIn. - Executed end-to-end content production, including designing visual assets and copywriting. Developed and adhered to weekly editorial calendars to ensure consistent engagement and timely delivery. - Facilitated cross-cultural marketing efforts by translating and adapting articles and captions from Mandarin to Malay, ensuring messaging resonated with the local target audience. - Supported the account management team during meetings with international stakeholders from China and Taiwan, assisting in cross-border communication and requirements gathering.

- Delivered a premium in-store experience by actively engaging with customers and providing personalized assistance, contributing to store sales goals. - Maintained high visual standards on the sales floor, ensuring garment presentation and displays aligned with H&M’s seasonal marketing guidelines. - Managed high-volume transactions at the Point of Sale (POS) with accuracy, handling cash and card payments while managing customer returns and inquiries professionally.

- Delivered the "Starbucks Experience" by maintaining high energy and ensuring every product met strict brand quality and aesthetic standards. - Handled inquiries and resolved customer dissatisfaction effectively, turning negative experiences into positive brand retention opportunities. - Demonstrated in-depth knowledge of seasonal menus and promotional offerings to effectively upsell and guide customer choices. - Adhered to strict health, safety, and cash-handling protocols in a fast-paced environment.

- Exceeded individual sales targets by utilizing persuasive selling techniques and effectively communicating the technical value propositions of footwear and apparel. - Maintained comprehensive knowledge of new arrivals and product technologies to provide data-backed recommendations to customers. - Managed end-to-end customer interactions, from initial greeting to post-sale support, ensuring high levels of customer satisfaction and repeat business.

- Provided one-on-one styling consultations, helping customers curate outfits for specific occasions, directly driving higher average transaction values. - Managed increased footfall and sales volume during peak festive seasons, ensuring service quality did not drop during high-traffic periods. - Monitored stock levels and assisted in inventory planning to ensure popular items remained available, preventing lost sales opportunities.