Ilaria Della Sala

Watches & Wonders 2026 · Coordinating staff accommodation & accreditation in Bcom · B2B Meeting Coordination · Communication with Markets · Consolidation & Reporting Qatar Creats Doha Février 2026 – Art Basel Qatar · Reporting Qatar Creates Doha Avril 2026 – Design Doha 2026 · Reporting · Guest Management

* Sourcing of (up to 10) hotels and venues for PCO and corporate events worldwide, with a focus on Europe and Asia * Negotiation of accommodation contract clauses with a specific highlight on release and deposit deadlines favorable for sales increase * Follow up on reward point system and attribution * Analysis of anticipated and materialized reports from global offices

* Processing registration applications for individual participants and groups to the main activities, networking, workshops, courses, visas * Processing hotel applications for groups and individual participants * Allocation of hotel rooms, modification, cancellation and payment controls * Verification, insertion and management of hotels "rooming lists" * Hotel contract deadlines verification through releases and deposits * Negotiate with suppliers   * Preparation of documents for participants (templates, mailings, contracts, membership lists) and congress team * Elaborate relevant registration and hotel statistics for both internal and client use * Preparation  and presentation of onsite briefings for Hosts/Hostesses * Worldwide travels for congress onsite * Post event hotels’ account receivable management

• Managed registrations and hotel reservations for groups and attendees of international congresses • Utilized interpersonal and communication skills while providing exceptional customer service and engaging with customers to tailor advice and recommendations • Responded to client complaints, ensuring the prompt resolution of issues to avoid escalations • Reviewed client accounts and updated details of repayment, arrears and changes to contractual agreements to comply with company procedures pertaining to customer care • Contributed to the delivery of on-site operations for Congresses and Conferences which hosted between 2500 and 15000 participants in Europe and Asia • Collaborated with corresponding offices in France, India, Canada and the UK

* Managed hotel bookings and allocations for 5 different markets, up to 300 rooms in 2 hotels * Managed on-site operations of check ins and check outs * Managed up to 50 special requests with conciergerie, including hair dressers, bouquets of flowers, cakes, champagne from the request to execution to delivery * Cross checked incidentals billing and transferred amounts into 8 different master accounts

Relevant courses: Critical Issues in Hospitality Human Resources | Managing Hospitality and Guest Services Organizations | Marketing Strategies in Hospitality and Tourism (Strategic Marketing | Digital Marketing)

Relevant courses: German Language | Chinese Language