IKHWAN AFIQ

• In charge directly of escalation issues with internal stakeholders. • Manage group of companies and potentially other company under conglomerates. • Prepare quotations to customers. • Process the order requirement via CPQ Salesforce platform. • Handle and manage new enquiries and complains from corporate customers. • CRM management to register and qualify opportunities. • Consult supervisor and share deals progress, plan and deliverable. • To ensure the cadence and hygiene of pipelines. • Collaborate with internal teams such as Pre-sales, product team, and pricing team. • Following up on orders with Order management team until the order successfully deliver.

Sales Operation Specialist Maxis Berhad | Mar 2021 to Present •In charge directly of escalation issues with internal stakeholders. •Analyze root cause for system issues and provide answers for inquiry by the Sales Team. •Act as the contact point for operation departments on system issues related to Salesforce CPQ. •Provide L1 basic checking for issues faced by Salesforce CPQ users. •Work closely with the L2 and L3 Team for major defects. •Assisting Operationalization Enablement Team in enhancing submission process. •Provide guidance on submissions via CPQ Salesforce and documents checklist to Sales Team. •Monitor resolving progress to ensure issues faced by Sales and customers completed within SLA given. •Support and collaborate with Project manager and account manager in Implementing, evaluating, and managing assigned projects. •Keep stakeholders informed of project status and deliverables, as well as risk and mitigation strategies. •Accountable for project results of on-schedule and meet or exceed expectations. •Work with a wide range of clients/industries to manage campaigns with project components across multiple teams (Sales team, Product manager & Salesforce Architects). •Generate draft quotation in response to customer requirements; work closely with cross functional subject matter experts to complete all required information according to proposal.

•Providing guidance and assisting sellers and buyers in marketing and purchasing property for the right price under the best terms. •Performing comparative market analysis to estimate properties’ value •Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms. •Determine clients’ needs and financials abilities to propose solutions that suit them •Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing •Perform comparative market analysis to estimate properties’ value •Develop networks and cooperate with attorneys, mortgage lenders and contractors.

Operation Data Analyst: •Utilize Microsoft PowerBI to visualize data in easy-to-understand formats, such as diagrams and graphs. •Prepare final analysis reports for the stakeholders to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends. •Develop automation on data management. •Assist to manage data to enable strategic initiatives of business process, digital, technology and organizational management to drive organizational value optimization, efficiency, effectiveness, and cost reduction Cargo Operation: •Manage customer bookings, enquiries, operations, quotations, complaints, tracing, claims according to assigned airlines and company standards. •Perform airlines reservations, customer service functions and daily flight planning with a view to maximize cargo capacity. •Prepare Airlines daily, weekly Monthly reports & cargo sales Report and Internal reports. •Monitor the dispatches of load messages as performed by GHA for departing flights and truck movements. Ensure FHL,FFM,FWB is updated in Airlines System and GHA performs CPM, LDM,UCM after every flight departures . •To liaise with cargo agents to ensure timely submission of cargo and correct documentation for their export bookings. •Organize the admission of the shipments into the customs warehouse, export customs clearance, loading into the aircraft and the dispatching of shipments •Manage daily operational activities, ensure timely cargo submission/retrieval and accuracy of AWB, DO and other shipping documents issuance. •Responsible for the end-to-end operation execution on time and on plan to support our customers’ success in a lean and cost-efficient manner. •Ensure correct handling of shipments and avoid any irregularities at all cost. •Engage and maintain good rapport with Airlines, Terminal Handling Authorities and Other Airfreight Related Vendors such as GHA, Transporters, DG specialist, Manpower agency etc.

• Involve with aircraft pre-departure and post arrival. (B737, A330, A380) • Perform aircraft marshalling / pushback and towing to bay. • Provide aircraft lavatory and portable water services. • Operate ground support equipment. (GPU,ASU, APU) • Coordinate movement of incoming aircraft to respective bay