Ihelena Bezerra

Responsible for the strategic management, administration, and implementation of corporate benefits. Lead contract negotiations, diagnose employee and company needs, and present tailored solutions focused on quality, best practices, cost optimization, budget adherence, and employee retention. Oversee the review and enforcement of the benefits policy, conduct market research, propose new benefits and providers, and ensure benefit harmonization. Analyze and present statistical data on benefit usage, actively participating in strategic decision-making and continuous improvement of processes and partnerships. Support the coordination and management team by presenting key performance indicators, participating in partner meetings, and providing internal consultancy.

Manage strategic business in collaboration with clients and brokers, with specialization in health and dental products for post-payment clients ASO (Administrative Services Only). Provide technical support to representatives for operational issues and monitor the follow-up of negotiations. Periodic relationship visits at the clients and participate in institutional events. Also responsible for analysis and management of contract, negotiation of readjustments, management of portfolio growth and retention, I offer analysis and commercial proposals for new products, make presentations in health and dental committees.

Responsible for assisting and guiding the Human Resources area of ASO Clients (Nacional and Internacional) and Brokers on various topics related to the Health and Dental contract of SulAmérica. Among the activities performed, I highlight guidance on the functionalities of the SulAmérica application, search for the referenced network and coverage of procedures, intermediation of matters with the medical, reimbursement and operational areas, survey of subsidies for NIPS and injunctions, and control of Eventual Payment and Coverage Exceptions. In addition, I provided support for questions and processes related to contract design, performing interface and meetings with the client's internal areas and HR. Production and analysis of reports to monitor demands and procedures. Sending invoices and following up on non-payment of invoices and creating manuals for beneficiaries.

Subsidiary of BAT As a BackOffice, I offered full support to salespeople and sales managers in the field, providing assistance in advising visits by the board of directors and international executives to internal customers, organizing events and workshops, recording expenses in the system, scheduling meetings, booking tickets and hosting and preparation of meeting minutes. I developed skills in communication, organization and project coordination.

Analysis and negotiation with insurers of technical and commercial conditions for issuing contract and endorsements; Preparation of proposals in the fields of national transport, import, export, broker and carriers (RCTR-C, RCF-DC, RCTA-C, RCA-C, RCTF-C and RCT-VI); Insurance requests and issues, cancellations and endorsements; issuance of DDR, release of sporadic shipments (shipping value greater than the maximum guarantee limit and other coverage different from the conditions in the policy); Elaboration of commercial agreements with strategic brokers to attract business; Sending billing and collections;

I have extensive experience in event organization, including quotation of providers, team and resource management. I was responsible for the control of consumables and office supplies. I have also created and developed small and large-scale personal or corporate events, constantly researching new opportunities to attract new customers and events to expand our business.

Opportunity to work during the 2014 World Cup, where I was responsible for receiving authorities, heads of state, FIFA executive committee members, and international personalities. Additionally, I provided specialized service to clients in the VIP area, following strict protocols to ensure that everyone had a unique and comfortable experience during the event.

Subsidiary of Telecom Italy As a customer service representative, I provided quality receptive and active service, clarifying doubts, building loyalty, and maintaining relationships to ensure customers did not give up on our products and services. I also sold new plans and cell phones, expanding our customer base and revenue streams.

Know deeply and study the main aspects of the insurance, reinsurance, open private pension, capitalization and supplementary health market.