Igor Zolotarev

Technical Support Engineer @ FunnelFox

About

Effective API Support Engineer with 4 years of experience in building and guiding B2B international support teams. Proactively developed features to simplify the integration process and enhance client experience. Seeking an opportunity to become a leader and mentor for a team of passionate support specialists, with the ultimate goal of becoming a product owner. Committed to making products as user-friendly as possible.

Country

Serbia

City

Belgrade

Industry

Logistics & Supply Chain

Skill

Качество обслуживания клиентов, Управление продуктами, Поддержка клиентов

Experience

Technical Support Engineer

FunnelFox

2024-7 - Present · 2 yrs 3 mos

API Support Engineer

BORZO

2019-1 - 2023-6 · 4 yrs 6 mos

As an API Support Engineer at Borzo, I played a crucial role in providing technical support and assistance for API integration. I built the B2B support department and implemented efficient processes to ensure seamless integration for 50+ enterprise clients worldwide. During the COVID-19 lockdown, I guided clients through the integration process, providing personalized solutions and ensuring fast and reliable delivery for their clients. Additionally, I proactively developed features to simplify the integration process and enhance the user experience. Built the B2B support department and implemented efficient processes for API integration support team. Guided 50+ enterprise clients worldwide through the integration process, providing personalized solutions. Developed features to simplify the integration process and enhance the user experience.

Support Specialist

Variti+

2018-7 - 2018-12 · 6 mos

Москва, Россия

As a Support Specialist at Variti+, I provided technical support and assistance to clients, addressing inquiries and resolving issues promptly and efficiently. Additionally, I demonstrated attention to detail and critical thinking skills to analyze and troubleshoot technical problems. Provided fast technical support and assistance to clients, addressing inquiries and resolving issues. Demonstrated attention to detail and critical thinking skills to analyze and troubleshoot technical problems.