Igor Sychev

I work in customer support, handling client inquiries and resolving issues in a fast-paced environment. In addition to daily support tasks, I focus on improving workflows, identifying recurring issues, and contributing ideas to enhance customer experience and operational efficiency. I collaborate with different teams to ensure smooth processes and consistent service quality.

• Specialize in portrait, event, wedding, maternity, newborn and commercial photoshoots. • Provide end-to-end customer support; process and edit media; monitor communication, advertising and finance operations. • Setup and archive clients’ galleries online; provide technical guidance. • Follow established legal guidelines and ensure expedient work delivery. • Maintain and keep inventory of field gear and camera equipment.

An e-commerce subsidiary connecting customers with local vendors and their services; one of the first hires in the company that grew to 35+ employees. • Developed office policies and procedures; ensured their implementation and progress. • Assisted with office layout planning and office moves; managed and maintained IT infrastructure • Identified opportunities for management improvements; designеd and implemented new systems, improving resolution of customer requests by 32%, and reducing employee turnover by 50%. • End-to-end set-up of new hires and vendors; maintained strong working relationships with other administrators and stakeholders • Supported day-to-day customer experience and communication; improved customer satisfaction with our products by 25%.

• Introduced software options to company representatives; guided them through options and technical specifications. • Analyzed customers’ needs and identified the best software package for them. • Helped customers troubleshoot through initial software setup over phone. • Communicated with vendors and distributors regarding inventory and customer requests. • Coordinated resolution of outstanding customer tickets and vendor issues • Created a reference database for team members on software specifications

• Consulted customers on office interior design; managed contracts and sales. • Increased sales by 15% by providing thorough and timely customer service • Worked with vendors to coordinate product quality and shipping timeline. • Designed 3D office models according to customer requests. • Ran social media campaigns about our inventory and new sales • Trained new specialists on company policies and customer service